Customer Liaison Consultant- Taurganga

JobsCloseBy Editorial Insights

AA New Zealand is seeking a part-time Customer Liaison Consultant for the Tauranga Centre, 21 hours per week on-site with a roster Monday, Wednesday, Thursday and Friday 10:00 am to 2:00 pm and Tuesday 8:30 am to 2:00 pm. You’ll be the friendly first contact, uncovering why customers are visiting, assisting with straightforward NZTA/Waka Kotahi processes, and guiding visitors to the right counters to keep queues moving. The ideal candidate brings customer service and retail or sales experience, comfort working toward targets in a busy environment, a positive energy, and a willingness to learn. Benefits include free AA Membership for you and your whānau, a birthday day off, wellbeing leave, training, and insurance discounts. To apply, tailor your résumé to highlight customer-facing successes and simple process handling; our process is people-led and reviewed by real people, and we welcome applicants even if they do not meet every criterion.

Working with the AA | Me mahi tahi tātou ki AA

For over 120 years the AA has been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

And, we currently have an opportunity for a Customer Liaison Consultant to join our Tauranga Centre.

What You’ll Be Doing | Mō te Tūranga

Based in our Tauranga Centre, you'll be the friendly face of the AA, creating positive experiences for every customer who walks through our doors.

As the first person our members and customers meet, you’ll be tasked with finding out what brings them to the AA centre, lend a hand with any straightforward matters and assist with NZTA/Waka Kotahi processes. You’ll also be responsible for ushering them to the correct counters and ensuring that things run smoothly by managing the flow of visitors and any queues that form.

This is a part-time role working 21 hours per week and the roster is Monday, Wednesday, Thursday & Friday: 10:00am-2:00pm; Tuesday: 8:30am-2:00pm.

About You | Mōu

You're passionate about providing outstanding customer service and enjoy helping people find the right solutions. You have previous retail and/or sales experience and are confident working towards sales targets in a fast-paced environment. With a positive attitude, plenty of energy, and a willingness to learn, you're a team player who enjoys connecting with people and creating memorable customer experiences.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come and take your career on its next adventure with the AA.

We celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may not feel they meet all the requirements. We still encourage you to apply—we'd love to kōrero to see if you might be a great fit for the role.