Customer Relationship Manager

JobsCloseBy Editorial Insights

Xpansiv is seeking a Customer Relationship Manager for Evident to manage and strengthen global commercial relationships across the clean energy ecosystem, including the I-TRACK Foundation, local issuers and platform operators, to onboard partners and drive adoption of the Evident registry for Energy Attribute Certificates. The role requires excellent relationship management across geographies, negotiation of commercial agreements, and close collaboration with policy, product, operations and compliance teams, plus KPI tracking and market awareness. Ideal candidates have a bachelor’s in Business, Sustainability or related field, proven SaaS or energy market experience, and familiarity with EACs and standards (I-REC, GHG Protocol). To apply effectively, highlight multi-region stakeholder wins, onboarding success, and data-driven results, and tailor your CV to show regulatory and governance knowledge. Base salary £65,000-£70,000.

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Xpansiv is the leading infrastructure provider for the energy transition markets.
Our comprehensive platform includes registries, online marketplaces, market execution services, wholesale power solutions, and market data for energy and environmental commodity markets. Trusted worldwide, Xpansiv enables stakeholders to deliver transparent, credible, and auditable environmental claims to address the growing global demand for assurance and accountability on climate action and sustainability performance.
From our founding in 2009 through more than 10 acquisitions, Xpansiv has become a global leader in environmental commodity markets.  We are backed by Blackstone and other leading investors
Position Summary:The Strategic Relationship Manager is responsible for managing and strengthening Evident’s (an Xpansiv company) key commercial relationships across the global clean energy ecosystem. This includes the I-TRACK Foundation, local issuers, platform operators, registrants, and participants. The role ensures partners receive exceptional service, supports market integrity, and drives adoption of Evident’s registry platform services for Energy Attribute Certificates (EACs).
The job description and person specification are an outline of the current tasks, priorities, responsibilities, and outcomes required of the role and are not meant to be an exhaustive list. The job holder will undertake any other duties or responsibilities as may reasonably be required by their line manager.

Responsibilities:

• Act as the primary point of contact for key stakeholders that form part of the Evident ecosystem from a relationship and commercial perspective, including the I-TRACK Foundation, local issuers, and other key users of Evident’s registry platform.
• Build strong, trust-based relationships to ensure long-term collaboration and alignment with Evident's mission.
• Support onboarding of new partners to Evident’s ecosystem from a commercial perspective, ensuring smooth integration with Evident's platform. This will include Local Issuers, API Users, Platform Operators and Data Verifiers.
• Negotiate and manage commercial agreements, ensuring compliance with Evident's standards and the International Attribute Tracking Standard.
• Identify and monitor KPIs to determine the performance and health of the ecosystem elements.
• Stay informed on global EAC market developments, regulatory changes, and sustainability trends.
• Provide insights to internal teams to shape product development and strategic initiatives.
• Proactively address ecosystem concerns and resolve issues to maintain high satisfaction levels.
• Work closely with policy, product, operations, and compliance teams to deliver seamless service and support.

Minimum Qualifications:

• Bachelor’s degree in Business, Sustainability, Energy, or related field.
• Proven experience in account or relationship management, preferably in SaaS or energy markets.
• Experience managing complex stakeholder relationships across multiple geographies.
• Familiarity with Energy Attribute Certificates or similar sustainability frameworks.
• Understanding of EAC markets and international standards (e.g., I-REC, GHG Protocol).
• Knowledge of compliance and governance in energy or sustainability sectors.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong organisational skills and ability to manage multiple priorities.
• Commercial acumen and analytical ability to interpret market data.

What can you expect throughout the interview process:Step 1- Shortlisting of resume & Recruiter screeningStep 2- Hiring Manager MS teams callStep 3- Interview with the team & the stakeholders

Base Salary:Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training. However, compensation range for this role is expected to be as follows:£65,000- £70,000
Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.
Note to Recruiters: Xpansiv does not accept unsolicited resumes or referrals from placement agencies, staffing vendors or other external parties seeking recruiting fees without a signed formal agreement.