Customer Relationship Officer

JobsCloseBy Editorial Insights

ADIB seeks a Customer Relationship Officer in Dubai to manage service delivery, maintain operational controls, and project a warm ADIB image while handling deposit and finance account documentation, KYC compliance, cross selling, and staff coordination. The role requires knowledge of retail banking products, UAE regulations and AML rules, strong service standards, and sales and MIS skills, focusing on accuracy in data entry and managing customer files. To apply, tailor your resume to show deposit and finance account handling, KYC and AML experience, leadership and training track record, and measurable service or sales improvements; highlight familiarity with ADIB policies and local practices. Provide concrete examples, quantify results, and show readiness to work onsite in Dubai.

Role: Customer Relationship Officer 
Location: Dubai Region

Role Purpose:

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
    

RESPONSIBILITIES:

1. Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

1. Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

1. Sales-Management of service delivery.

Sell and cross sell ADIB’s products and promote ADIB’s image

1. Staff Management and coordination.

 Management of subordinates, plan their training and appraisal.

1. Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

1. Broad knowledge of ADIB’s Retail Banking financial products & services
2. Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
3. Good  Knowledge of UAE banking practices , regulations & risks
4. Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
5. General awareness of competitors in the local market
6. Fair knowledge of service standards 
7. Training      skills
8. Sales skills
9. Management Information skills
10. Computer skills