Customer Relationship Specialist

Act as the primary point of contact for customers, ensuring prompt resolution of queries, concerns, and service requests.

Oversee aftersales operations, including repairs, replacements, and exchanges, ensuring all jobs are completed within specified timeframes.

Manage customer complaints in a professional and efficient manner, providing appropriate solutions to maintain satisfaction.

Coordinate with service centers, suppliers, and internal teams to streamline product repair and replacement processes.

Monitor team productivity and ensure efficient utilization of resources within the aftersales department.

Organize service administration activities, including logistics of repairs, transportation, and adherence to service procedures.

Collect, document, and analyze customer feedback from service touchpoints and home deliveries to identify areas for service improvement.

Advise customers on repair and replacement options in line with company guidelines and product policies.

Establish and maintain strong working relationships with suppliers, partners, and clients to support service delivery and contract renewals.

Support the development and implementation of annual business strategies to enhance customer retention and aftersales performance.

Drive initiatives aimed at improving customer satisfaction and strengthening long-term client relationships.

10th pass.

UG degree in any related course.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.