Persian Horizon logo

Customer Retention Manager

Persian Horizon
Full-time
On-site
Dubai, 03

JobsCloseBy Editorial Insights

At Elaris in Dubai, the Customer Retention Manager leads loyalty strategy for a luxury beauty destination, owning VIP programs, repeat-visit initiatives, and the full client journey to ensure a consistent high-end experience. The role seeks 5+ years in customer retention, guest relations, or CRM within luxury beauty or premium brands, with strong CRM data skills, client segmentation, and a Dubai market background. You’ll partner with management and front-of-house, manage escalated feedback with discretion, and track retention KPIs and lifetime value. To apply, tailor your CV to show measurable retention wins, VIP program successes, and a data-driven approach; pair it with a concise cover note linking your experience to Elaris and your vision for growth.

Elaris is a luxury beauty destination in Dubai, known for refined service, discretion, and exceptional client experience. We are seeking a Customer Retention Manager to own client loyalty, repeat visits, and long-term relationships across our salon.

This role is ideal for someone who understands premium clientele , values service excellence, and can turn every guest journey into lasting loyalty.

Key Responsibilities

  • Lead customer retention and loyalty strategy for Elaris

  • Build and manage VIP programs, memberships, and repeat-visit initiatives

  • Own the full client journey and ensure a consistent luxury experience

  • Manage CRM data, client segmentation, and personalized communication

  • Handle escalated client feedback with professionalism and discretion

  • Work closely with salon management and front-of-house teams to maintain service standards

  • Track retention KPIs, repeat rates, and client lifetime value

Requirements

  • 5+ years’ experience in customer retention, guest relations, or CRM

  • Background in luxury beauty, hospitality, or premium service brands

  • Strong understanding of CRM systems and client data

  • Experience in the Dubai / UAE market preferred

  • Polished communication and strong relationship-management skills

Benefits

  • Competitive salary aligned with experience

  • Performance-based incentives linked to retention results

  • Work within a luxury, high-end brand environment

  • Direct impact on brand growth and client experience

  • Long-term career growth within a premium salon brand