Customer Service Advisor
BT GroupJobsCloseBy Editorial Insights
This Customer Service Advisor role at BT Group, branded EE, is a full-time onsite position in Cardiff offering a competitive salary from £26,116 rising to £26,738 after eight months, plus an uncapped monthly commission. Benefits include online GP for you and your family, generous carers and family leave, generous discounts on EE and BT products, ongoing training and career development, a season ticket loan, volunteering days, and optional private healthcare and dental. You will handle customer calls with empathy and problem solving, building lasting relationships and delivering exceptional service. To apply, tailor your CV to show measurable service wins, highlight listening and patience, and prove readiness for training and life in Cardiff.
What’s in it for you?
• Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.
Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.
At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.
To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We’ll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.
We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.
Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?