Customer Service Agent

JobsCloseBy Editorial Insights

SGS is seeking a Customer Service Agent in Baar, fully onsite, supporting administrative processing, sales processing, and general back-office coverage. You will coordinate audits and deadlines in CertIQ, record invoices and client data, liaise with auditors and clients, prepare quotes for ISO 9001, 14001 and 45001 and social standards, and assist Sales Managers while acting as vacation deputy for colleagues. The ideal candidate has a completed commercial education, at least five years of customer service experience, fluency in German and English, strong PC skills, and a collaborative mindset. To apply, tailor your CV to showcase audit coordination, invoicing, CRM experience, quote follow-ups, and cross-functional teamwork, and highlight your willingness to work onsite in Baar.

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

1. Administrative processing

• Act as the point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues
• Coordinate of audits and deadline control / scheduling in CertIQ
• Correct recording in CertIQ database / CRM
• Attend to ad-hoc & various client issues
• Liaise with clients before and after audits
• Record, review, and process invoices from auditors
• Support GBS Team with invoicing issues

 2. Sales processing

• Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair-ON-Pay and SODK OST+
• Support Sales Managers and Global Key Account Managers in their activities
• Follow-up on quotes, including customer calls
• Management of customer data

3. General

• Act as vacation deputy for other back-office colleagues

Qualifications

• Completed commercial education
• Minimum of 5 years’ experience in customer service

Required Skills/Attributes

• Language(s): Fluency in German & English
• Ability to deal with modern PC applications
• A collaborative mindset with strong team spirit

Additional Information

What we offer

• Modern office facilities
• Flexible working conditions 
• On-site fitness center and canteen