Customer Service and Optical Assistant - Bankstown

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Oscar Wylee is hiring an Optical Assistant for Bankstown Central, a full‑time onsite role focused on delivering exceptional customer service, identifying eyewear needs and providing expert styling advice while keeping the store energetic and welcoming. You’ll actively engage with customers, recommend frames and support teammates to ensure every guest leaves happy. The ideal candidate has a strong background in fast paced retail, clear communication, high motivation and initiative, and a friendly empathetic manner, with flexibility to work late evenings and weekends. Perks include a free pair of prescription glasses every six months, family and friends discounts, and a clear path toward management. To apply, tailor your resume to highlight sales targets and customer care, and note your availability to join the Oscar Wylee Talent Community.

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include: 

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets. 
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
•  Offering your support to fellow team members and contributing to a harmonious and supportive work environment.

About You: 

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends 

Perks: 

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year! 
• Work at our Bankstown store located within Bankstown Central shopping centre, around 24km south-west of Sydney CBD and just a short walk from Bankstown train station. With easy access via major roads, public transport options and ample on-site parking with over 3000 spaces, commuting to work is simple and convenient. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together! 
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee 

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide. 

Bankstown offers a vibrant and diverse lifestyle with plenty to enjoy before or after your shift. From exploring retail and dining options at Bankstown Central to visiting local attractions like the Telstra Museum or enjoying activities such as indoor rock climbing and trampoline parks, there is always something to experience while working at Oscar Wylee Bankstown.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers. 

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people. 

Visit our website for more information! 

Apply Now 

Ready to take the next step in your career? Apply now and join a global brand where your growth and contribution truly matter to us!

Due to the high volume of applications, only shortlisted candidates will be contacted. By applying, you’ll automatically join our Oscar Wylee Talent Community, giving you access to future opportunities across our expanding global network.