Customer Service Associate
TE ConnectivityJobsCloseBy Editorial Insights
TE Connectivity is seeking a Customer Service Associate in Pontoise, a full‑time onsite role that strengthens customer relationships by coordinating between customers and internal teams. Ideal candidates hold a Bac +2 in Business Administration, Sales Management, or International Trade and have initial customer service experience in an industrial setting, solid English skills, sharp attention to detail, and a collaborative mindset. You will handle technical information requests, prepare quotations, manage orders and EDI entries, monitor backlog and stock, process returns, and resolve pricing issues. To apply, tailor your résumé to demonstrate portfolio management, cross‑functional collaboration with technical teams, and a history of accurate, timely service. Apply on te.com/careers and beware of fraud.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.
Job Requirements
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- Respond to requests for technical information, technical documentation, catalogs, and wiring manuals (with support from the technical team).
- Manage requests for part number identification or equivalent alternatives in compliance with applicable standards, specifications, or competitive references (with support from the technical team).
- Handle requests for extensions of existing products.
- Prepare commercial quotations.
- Manage and follow up on the quotation portfolio for assigned customers.
- Review customer orders or contracts.
- Take responsibility for receiving, validating, and preparing the entry of manual orders, as well as checking EDI orders.
- Process order amendments.
- Monitor and follow up on the order backlog.
- Resolve pricing discrepancies and disputes.
- Be responsible for the administrative processing of returns due to non‑conformance and/or delivery issues.
- Monitor consignment stock levels.
What your background should look like
- Two‑year degree (Bac +2) in Business Administration, Sales Management, or International Trade.
- First successful experience within a customer service department in a demanding industrial environment.
- Good command of English, both written and spoken.
- Strong attention to detail, customer‑focused mindset, and team spirit are essential to succeed in this role.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, TeamworkABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
WHAT TE CONNECTIVITY FRANCE OFFERS: English Version
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Profit Sharing Plan
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Groups
• Valuable Health Insurance
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.