Customer Service Consultant

JobsCloseBy Editorial Insights

Heartland Group is seeking a full-time onsite Customer Service Consultant in Newmarket, NZ, to join the Consumer team delivering exceptional service to internal and external customers in a fast-paced environment. The role rewards resilience, adaptability and strong relationship-building, with emphasis on clear verbal and written communication, meticulous attention to detail and solid time management. In return, Heartland highlights a growth-minded culture, inclusivity, and opportunities for learning, plus benefits like employee banking, insurance, flexible options, and staff wellbeing initiatives. To apply, tailor your CV to show relevant customer service experience and examples of handling busy periods, complex inquiries, and cross-team collaboration; highlight digital mindset and any finance product knowledge; demonstrate commitment to diversity and inclusion.

Kia ora! We're looking for a new Customer Service Consultant to join our awesome team in Newmarket. 

Is this your next role? 
Our Customer Services team delivers the best Customer experience to our Consumer clients. Working closely within a team of Customer Service Consultants in the Consumer department, you'll provide excellent service to both internal and external customers.

Does this sound like you?

With a passion for customer service, you're resilient and adaptable. You excel at building relationships with your clients and internal team. Your life skills enable you to relate to people of all walks of life. You excel in a fast-paced environment and are at your best when you are busy. With a positive, collaborative mindset, keys to your success will include:

• Customer service experience

• Great communication skills, both verbal and written

• Strong attention to detail

• Exceptional time management skills

A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates.

Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks!

Diversity & Inclusion
At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.

Keen to learn more?
For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.