Customer Service Coordinator

JobsCloseBy Editorial Insights

Join The Pallet Network, part of Culina Group, as a Customer Service Coordinator in Swadlincote on a 9-12 month fixed term maternity cover. You’ll be the first point of contact for Partner accounts and Network Services, solving problems to meet SLAs, collating KPI data, and working cross-functionally to ensure excellent service delivery. The role includes invoice support, disseminating partner bulletins, and occasional event coordination with potential remote Saturdays. Ideal candidates bring customer service experience, solid Excel, Word and Outlook, strong organisational skills, the ability to prioritise tasks to meet deadlines, stay calm under pressure, and communicate clearly. To apply, tailor your CV and cover note to demonstrate SLA achievement, data reporting, teamwork, and flexibility for onsite hours.

Company Description

Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third-party logistics specialist, we are committed to excellence.

Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.

Job Description

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders. 

Working hours: Monday to Wednesday, 1000-1800.

Some occasional Saturday working may be required (potential remote working for the Saturdays). 

Salary: £15,996.32 per annum

9-12 months fixed term contract to cover maternity

Key Duties of a Customer Service Coordinator:

• First point of contact for Partner Account and Network Services related enquiries
• Problem solving for Partners, customers and internal departments
• Meeting customer and client expectations and meeting agreed SLA’s
• Collating accurate information for Partner KPI packs and internal business reporting
• Provide accurate data in a timely manner, for both internal and external stakeholders
• Maintain a high level of customer/ Partner focus
• Work closely with internal departments to ensure optimum customer service provision
• Manage Partner agreements in line manager’s absence
• Assisting with event co-ordination in line manager’s absence
• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required
• Invoice generation for specific accounts or events where required
• Distribution of all Partner communication bulletins
• Track and trace system co-ordination where required
• Action generic TPN email inbox to distribute enquiries effectively

Qualifications

• Previous experience within Customer Services.
• Intermediate level of Microsoft IT skills to include Excel, Word and Outlook
• Ability to prioritise tasks effectively to meet all deadlines
• Displays a calm and methodical approach if under pressure
• High attention to detail and high level of accuracy
• Professional and courteous approach 
• Strong verbal and written communication skills
• Excellent problem solving skills with the desire to share best practice enhancements
• Strong teamwork approach

Additional Information

As part of our drive to make, The Pallet Network (TPN) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual leave - 28 days inclusive pro rata
• Pension scheme - 5% employee and 3% employer.
• Life Assurance -  x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!