Customer Service Coordinator

JobsCloseBy Editorial Insights

Accept Care seeks a full-time Customer Service Coordinator in North Adelaide to manage rostering, handle client and worker communications, and ensure reliable care across our NDIS home care services. You’ll be the organized, friendly hub in a busy, values-driven team, with an on-call component and close collaboration with the Service Delivery Manager. Ideal candidates bring experience in customer service or coordination, familiarity with community services, strong communication and attention to detail, and the ability to stay calm when plans change. Role requirements include clearances; if you don’t have them yet, we’ll support you to obtain them. Apply with a resume that highlights rostering and client experience, plus a specific example.

About Us

Accept Care has proudly supported the Adelaide community for over 25 years, helping people live safely, comfortably, and with dignity in their own homes, through the provision of Home Care and NDIS home care services.  

As a people first care provider, we invest in our team and continuously strengthen the way we work so both clients and staff feel genuinely supported. We are a supportive and values-driven team with a shared dedication to service excellence - delivering high quality, reliable care and improving the way Australians age and live with disabilities, empowering each person to live independently and on their own terms. 

Accept Care is proud to be part of the Kinyara Health group. Through a dedicated shared services model, we have access to specialised expertise across People & Culture, Finance, IT, Growth and Quality. This collaborative support gives our team the guidance and tools they need to stay focused on what matters most: helping Australians live well in their own homes. 

About The Role

As a Customer Service Coordinator, you'll play a key role in supporting the daily operations of Accept Care through effective rostering, customer service and administration.

Sitting at the heart of service delivery, you’ll be the friendly, organised and dependable link between our clients, families and Home Support Workers.

This role is perfect for someone who thrives in a busy environment, enjoys problem‑solving and takes pride in keeping services running smoothly - even when plans change. You’ll be building relationships, responding with empathy, and ensuring clients receive consistent, reliable care, while also bringing a strong sense of ownership to how work gets done day-to-day.

Responsibilities include:

• Coordinating and maintaining accurate, well‑staffed rosters to support reliable care
• Acting as a first point of contact for clients, families and Home Support Workers
• Matching the right support workers to client needs, skills and preferences
• Responding calmly and confidently to last‑minute changes and service needs
• Supporting new staff as they settle into their roles and systems
• Building strong, respectful working relationships across clients and teams
• Working closely with the Service Delivery Manager and broader team to keep services running smoothly
• Identifying opportunities to improve how we work and deliver care

Working arrangement:

• Full-time, working from our North Adelaide office
• Hours either 8am to 4pm OR 9am to 5pm
• Includes an on-call component, shared across the team

About You

You enjoy being at the centre of activity and making things happen. You bring warmth, organisation and clear communication, but you’re also practical and comfortable taking ownership in a fast‑paced environment.

You’re not someone who waits to be directed - you're proactive, follow things through and help keep your team on track in a constructive way.

You take pride in being reliable, approachable and solutions‑focused - and you enjoy knowing that your work behind the scenes plays a big role in someone receiving great care.

Ideally, you’ll bring:

• Experience in customer service, rostering or coordination in a service‑based environment
• Experience working in the community services sector
• Confidence communicating with a wide range of people via phone and email
• Strong organisational skills and attention to detail
• The ability to stay calm and adaptable when plans change
• An interest in aged care and disability support, and a genuine respect for the people we serve
• Comfort working both independently and as part of a close‑knit team
• A desire to continue learning and growing

Role requirements:

• NDIS Worker Screening Check
• Working With Children Check
• NDIS Worker Orientation Module
• Working rights

If you don’t have everything, we’ll support you to obtain what’s needed!

Why Join Accept Care?

• A community‑founded and community‑led organisation with over 25 years of trusted local experience
• The opportunity to work with technology and systems that genuinely support service delivery and make your job easier
• Strong support from a dedicated and structured management team who are present, approachable and invested in your success
• Full onboarding and training provided, so you feel confident, supported and set up well from day one
• A meaningful role where your work directly supports clients and frontline teams every day

About The Process

Apply now and join us on the journey to shaping the future of Australian homecare.