Customer Service Coordinator – Order Fulfillment

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This Dubai based full time onsite role at Sika AG centers on acting as the voice between customers and operations, handling inquiries, processing orders in SAP, coordinating delivery schedules, checking stock allocations, and ensuring on time shipments while upholding Quality Management and EH&S standards. The ideal candidate is a Business Management graduate with at least 3 years’ related experience, excellent English communication, and strong interpersonal skills; Arabic is a plus. Proficiency in Microsoft Office and SAP is preferred, with a readiness to upgrade skills. When applying, tailor your CV to prove hands on experience with order entry, logistics coordination, customer problem solving, and supplier/vendor communication, and demonstrate the ability to work cross functionally and handle daily non standard situations.

Company Description

Sika is like a global SME, with subsidiaries in more than 100 countries, and working with Sika can open up many opportunities for you - such as training and development, the possibility to work in different countries, the chance to collaborate with people from all over the world, and the experience of working with market leading products and solutions. 

Job Description

Prime Objective:

A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Process orders received and delivered on time as required. In addition, they deal with order processing and help resolve any customer complaints.

Key Tasks:

• Attend all queries by phone and email and forward to respective KAM/TMM if required.
• Input sales orders received (LPO) to SAP for Sika UAE customers.
• Schedule and follow up with customers for delivery.
• Check stock availability and allocations per quotation / order / project.
• Send delivery schedule to logistics (quantity, location, contact).
• Maintain minimal order list as all orders received need to be delivered.
• Have an understanding how to manage daily routine and situations outside the box.
• To undertake any additional responsibilities or duties assigned by line manager commensurate within the position.

QA/QC:

• Ensure compliance with the company’s Quality Management and Environmental Health & Safety Management Systems.

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Qualifications

• Graduate in Business Management or Equivalent
• Excellent interpersonal and communication skills – English (Spoken & Written) Arabic is an advantage
• Computer literate – proficient in Microsoft Office – proficient in SAP is an advantage - willing to upgrade skills.
• 3 years related experience
• Excellent negotiation and presentation skills.

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.