Customer Service

JobsCloseBy Editorial Insights

Merck Group is seeking a full-time onsite Customer Service representative in Rehovot to provide professional, reliable service, understand customer needs, and drive continued purchasing. The role covers proactive outreach to assigned customers and prospects, reactivation of dormant accounts, handling inquiries, lead generation for other sales teams, price quotations with follow up, and orders management guided by CSS SOPs. You will collaborate with internal teams, including Customer Service, Technical Service, Finance, Warehouse, Compliance, R&D, and Production, and externally with customers and procurement. A scientific education is recommended and strong English skills are required. To apply, tailor your resume to showcase customer-centric outcomes, CRM and order-management experience, cross-functional teamwork, and a demonstrated curiosity for science and inclusion.

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

KEY TASKS & RESPONSIBILITIES

• Provide a professional and reliable service based on understanding the customer's needs to enable a continuous purchase
• Pro-actively calls assigned customers on a regular basis to develop business.
• Calls prospects in view of obtaining additional revenue for the organization.
• Reactivation of customers and acquisition of new customers.
• Deals with incoming inquiries.
• Generates leads through activity for other sales departments.
• Manage price quotations with appropriate follow up.
• Maintains customer information.
• Orders management, service and discounts authorization based on CSS SOP’s.

MAIN INTERFACES

Internally: Customer Service, Technical Service, Finance, Warehouse, Compliance, R&D, Production

Externally: Customers, Procurement, Decision makers

REQUIREMENTS

• Scientific Education- recommended
• Well English Knowledge (read & write)

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!