Customer Service Executive

JobsCloseBy Editorial Insights

UDrive is looking for a full-time onsite Customer Service Executive in Dubai to join the Customer Support team and report to the Customer Service Manager. The role centers on delivering a high quality customer experience across phone, email, chat and other channels, resolving issues, documenting interactions in the CRM, and adhering to SLAs while collaborating with internal teams. The ideal candidate has a high school diploma (a bachelor’s is a plus), solid customer service or call center experience, excellent verbal and written communication, and the ability to stay calm under pressure. When applying, tailor your resume with concrete metrics (resolution time, CSAT, first contact resolution), showcase multi-channel support, and confirm on-site availability in Dubai.

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Department: Customer SupportReports To: Customer Service ManagerEmployment Type: Full-time

Job Summary

The Customer Service Representative (CSR) is responsible for delivering a high-quality customer experience by handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction across all communication channels. The role requires strong communication skills, professionalism, and a customer-focused mindset.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Resolve customer complaints and issues by identifying root causes and providing appropriate solutions.
• Accurately document all customer interactions in the CRM or ticketing system.
• Follow company policies, procedures, and service-level agreements (SLAs).
• Escalate complex or unresolved issues to the appropriate internal teams when required.
• Educate customers about products, services, processes, and company policies.
• Maintain a positive, empathetic, and professional attitude at all times.
• Collaborate with internal departments to ensure smooth and effective issue resolution.

Required Qualifications

• High school diploma or equivalent; bachelor’s degree is a plus.
• Previous experience in customer service, call center, or support roles is preferred.
• Strong verbal and written communication skills.
• Ability to work under pressure and handle high volumes of customer interactions.
• Basic computer skills and experience with CRM or ticketing systems.
• Strong problem-solving and organizational skills.

Why Join Us

• We offer a supportive and professional work environment with opportunities for growth, training, and career development.
• Employees benefit from competitive compensation and the opportunity to directly contribute to improving customer experience.