Customer Service & Logistics Specialist - ANZ
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Bel Group is seeking a Customer Service & Logistics Specialist for ANZ in Sydney, a full-time onsite role overseeing end-to-end supply chain from import to delivery, OTIF performance, and continuous improvement. You will own the OTC process in SAP, manage import and 3PL relationships, coordinate inbound and outbound logistics, and drive service levels across ANZ while partnering with Sales, Marketing and Finance. The ideal candidate has a bachelor’s degree in supply chain or related field, 3–4 years in FMCG, strong SAP and 3PL experience, and a proven ability to lead cross-functional projects with clear metrics, root-cause analysis, and KPI improvements. To apply, tailor your CV to highlight OTIF, SAP, stakeholder management, and concrete cost savings or process improvements, and click Apply.
The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.
Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!
Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!
#IWorkForAllForGood
RESPONSIBILITIES – WHAT DOES SUCCESS LOOK LIKE?
- End-to-End Supply Chain Operations Ownership
- Drive and ensure seamless execution of Supply Chain operations from import to delivery
- Ensure operational continuity and high service level performance across ANZ markets
- Identify risks and proactively implement solutions to maintain supply chain stability
- Customer Service & Order-to-Cash (OTC) Management
- Own and manage the end-to-end Order-to-Cash (OTC) process via SAP (order creation, modification, tracking, fulfillment)
- Ensure On-Time-In-Full (OTIF) delivery and high customer satisfaction
- Manage high-volume order processing and maintain accuracy in system execution
- Handle customer inquiries, claims, and complaints; identify root causes and implement corrective actions
- Import & Logistics Management
- Manage import processes and coordinate with customs brokers to ensure compliance and timely clearance
- Ensure accuracy and integrity of all import documentation
- Own inbound logistics flow, including shipment tracking, lead time monitoring, and inventory risk mitigation
- Distribution & Outbound Logistics
- Manage outbound logistics and ensure efficient distribution to customers and retailers
- partners to ensure OTIF delivery performance
- Optimize delivery planning and drive cost efficiency initiatives
- Systems & Continuous Improvement
- Act as key user for SAP Supply Chain modules, ensuring smooth system operation and supporting process improvements
- Identify system and process gaps; collaborate with IT and stakeholders to resolve issues
- Monitor and drive improvements in Supply Chain KPIs (service level, cost, inventory accuracy)
- Stakeholder Management
- Build and maintain strong relationships with internal teams (Sales, Marketing, Finance, Supply Planning) and external partners (customers, suppliers, 3PL)
- Ensure proactive and clear communication across stakeholders
- Align stakeholders to ensure smooth execution and resolve operational issues effectively
SKILLS & EXPERIENCE REQUIREMENTS
- Requirements
- Bachelor’s degree in supply chain, Logistics, Business Administration or related field
- 3–4 years of experience in Customer Service, preferably in FMCG
- Proven experience in import/export operations and 3PL management
- Strong knowledge of end-to-end Supply Chain processes
- Experience with ERP systems (SAP preferred)
- Strong communication skills
- Skills
- Strong ownership mindset and ability to work autonomously
- Excellent stakeholder management and communication skills
- Analytical mindset with strong problem-solving capability
- High attention to detail and ability to manage complexity
- Agile, proactive and results-driven
If you think that this job is for you, please click now on the button "Apply". The recruitment team of your site will contact you very soon.