Customer Service Manager - Coles Supermarkets - Kurri Kurri

JobsCloseBy Editorial Insights

Coles Group is hiring a full‑time Customer Service Manager for Kurri Kurri to run front of store and checkout operations, reporting to the Store Manager. You’ll lead a fast paced, customer facing team, drive sales targets, rostering and cost control, and ensure a welcoming, safe store that reflects Coles’ purpose of helping Australians eat and live better. Key focus areas are coaching and developing staff, maintaining service standards, and fostering a one team culture prioritising health and wellbeing. In your application, share concrete examples of leading teams, improving customer experience at the checkout, managing rostering and safety, and aligning with Coles values. Mention your commitment to diversity and the learning pathways and benefits.

From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a store, distribution centre, manufacturing site or on the road, you’ll play an important part in how we achieve our purpose of helping Australians eat and live better every day.

About the role

Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

About you and your skills

• Previous experience working in a fast-paced customer facing environment
• Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
• To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
• To drive a one team culture which puts our team members health, safety and wellbeing first
• To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience

What’s in it for you?

• More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
• Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]

Job ID: 189483

Employment Type: Full time