Customer Service officer
Australian Red Cross LifebloodJobsCloseBy Editorial Insights
An immediate fixed-term full-time Centre Service Officer role at Lifeblood Morley Donor Centre, WA, for 12 months with 76 hours per fortnight on a rotating Monday to Sunday roster, located at Morley. Salary starts from $33.13 per hour plus penalties, super and salary packaging. You will warmly greet donors, guide them through paperwork, restock refreshments, monitor post-donation and assist with rebooking while accurately managing donor information across multiple systems. The role requires proven customer service, safe food handling knowledge, strong computer literacy, and the ability to lift up to 22.7 kg. Benefits include 5 to 6 weeks leave, 14 weeks parental leave and Sonder EAP. To apply, tailor your resume to donor service, illustrate empathy and teamwork, and apply via Lifeblood careers; for adjustments contact Rachel OShea at [email protected].
- Fixed Term Full-Time opportunity (12 Months) - 76.00 hours per fortnight
- Varied shifts across a rotating roster - Monday to Sunday
- Located at Morley Donor Centre, WA
- Salary starting from $33.13 per hour + Penalties + Super + Salary Packaging and more!
Discover life-giving possibilities
Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
About the role
Our Morley Donor Centre is seeking a Centre Service Officer with a genuine passion to deliver an exceptional service to our donors. Working collaboratively in a team, a day in the centre could see you:
- Warmly greet and welcome donors, ensuring a positive and professional donation experience
- Provide clear instructions and support to donors in completing required paperwork
- Prepare and replenish food and beverages, maintaining the donor refreshment area
- Monitor donors post-donation and assist with rebooking future appointments
- Demonstrate strong computer literacy, accurately managing donor information and navigating multiple systems
- Thrive in a fast-paced environment while maintaining excellent customer service and attention to detail
- Work collaboratively with the wider team to ensure smooth day-to-day centre operations
Our flexible self-paced paid training program has a balance between on-the-job practice, and online class schedules to ensure that you are well supported. Besides having a real passion to deliver an amazing donor experience, you’ll need to be able to provide:
- Demonstrated experience delivering excellent customer service
- Working knowledge of safe food handling procedures
- Previous experience in customer service or reception roles (desirable)
- Previous experience in retail or hospitality (desirable)
- Strong computer literacy and ability to manage multiple systems accurately
- Ability to occasionally lift items weighing 9–22.7 kg
- Frequent sitting, bending, and reaching to restock supplies in the kitchen
- Flexible to work a rotating roster, Monday to Sunday, including weekends and afternoon shifts
To view the current operational hours for this centre, please check here: Find a donor centre near you | Australian Red Cross Lifeblood
Benefits and Wellbeing
We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.
In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:
- Minimum 5 weeks annual leave (up to 6 weeks)
- Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
- 14 weeks paid parental leave - no waiting period for either parent
- Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
- Plus, many more!
Is Lifeblood your reason? Apply NOW!
We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rachel OShea via [email protected].
If you want to know more about our recruitment process or to check out our FAQ's, please click here
Please note: applications sent directly to this email address cannot be accepted
This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.