Customer Service Officer

JobsCloseBy Editorial Insights

Join Kinetic as a part-time, onsite Customer Service Officer in Launceston, where you’ll be the first point of contact for passengers and the community, delivering exceptional service, information and ticketing support to ensure safe, efficient journeys. You’ll assist drivers and passengers, manage reservations and sales, process refunds, answer calls and emails, and maintain a professional, clean appearance with strict cash-handling procedures. You’ll also cover luggage tagging, shift needs, and help keep the transit centre secure and well organized. To apply, emphasise 3+ years in customer service or reservations, a high school certificate, and proven multitasking in a fast-paced setting; provide concrete examples of accuracy, cash handling and incident reporting and show your commitment to safety and community transport.

Full-Time Mon-Fri- Launceston

Role Purpose

As the first point of contact for our customers and the community, this role plays a key part in delivering exceptional customer service and administrative support. You will provide information, ticketing services, and operational assistance to support both our passengers and drivers, ensuring a safe, efficient, and positive public transport experience.

Key Responsibilities

In this role, you will:

• Deliver high-quality customer service to passengers across Kinetic Tasmania services
• Provide accurate information and guidance on ticketing products and the public transport network
• Support both drivers and passengers to create a safe, comfortable, and enjoyable journey
• Manage reservations and ticket sales efficiently and accurately
• Ensure the transit centre operates during required hours and is securely closed at the end of each shift
• Coordinate luggage handling, ensuring items are correctly tagged and loaded onto the appropriate services
• Maintain strict cash-handling procedures, including float management and end-of-shift reconciliation
• Process refunds promptly, within designated timeframes
• Respond to phone and email enquiries in a professional, timely, and courteous manner
• Maintain a professional presentation in line with Kinetic’s uniform and grooming standards
• Ensure all customer areas are clean, sanitised, and presented to a high standard at all times
• Comply with all company policies, procedures, and approval processes

Additional Responsibilities

• Provide phone support coverage for team members during breaks
• Assist with administrative tasks such as preparing ticketing bundles and destination tags
• Report all incidents and adhere to workplace health and safety requirements
• Maintain a clean and organised workstation
• Undertake additional duties as required to support the team and business operations

About You

To be successful in this role, you will bring:

• A strong commitment to customer service excellence
• Excellent communication and interpersonal skills
• The ability to manage multiple tasks in a fast-paced environment
• High attention to detail and accuracy
• A professional and reliable approach to work

Qualifications & Experience

• High School Certificate (or equivalent)
• Previous call centre experience (desirable)
• 3+ years’ experience in customer service or reservations (desirable)

Why Join Kinetic?

At Kinetic, we are committed to connecting communities and delivering safe, reliable, and sustainable transport. You’ll be part of a supportive team that values professionalism, customer focus, and continuous improvement.

If you love working with people and want to be part of a team that keeps Launceston moving, apply today!