Customer Service Officer- GRAC

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YMCA Victoria is seeking a Customer Service Officer for Gippsland Regional Aquatic Centre in Traralgon. This full‑time role greets members, handles enquiries by email or phone, and delivers admin tasks such as payments, tours and program promotion. You’ll join a CSO team to ensure a welcoming, smooth operation. The ideal candidate is energetic, customer driven and confident to promote memberships while upholding safeguarding standards; CPR and First Aid qualifications (HLTAID009 and HLTAID011) are required, with prior similar experience advantageous and police and working with children checks mandatory. Benefits include flexible rostering and free gym access. To apply, tailor your resume to show sales, service excellence and teamwork and click Apply.

Our Vision is a better tomorrow where all people can belong. 

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the Centre

Gippsland Regional Aquatic Centre (GRAC) is a state-of-the-art recreation centre located in Traralgon, Victoria. We run a variety of fitness and swim programs and memberships to suit adults and children. So whether you're looking for a new gym, group fitness classes, personal training, lap swimming or swimming lessons - we have something for everyone. Our facilities and pools cater to people of all abilities and our qualified staff are ready to help to reach your fitness and nutrition goals.

About the Role

As a Customer Service Officer, you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:

• Provide customers with sales solutions when enquiring about memberships and programs
• Conduct centre tours with prospective members
• Follow up customers and members as required
• Promote available programs and services
• Accurately receipt, process and balance customer payments

This is a casual position with an hourly rate up to $31.18 per hour + Super & Y Benefits.

About You

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Previous experience in a similar role will be advantageous

At the Y Victoria, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working and rostering arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state
• Free access to the Virtual Y – online health and wellness

How to Apply

Working for the YMCA is a rewarding and challenging experience for those with a positive attitude, zest for life and who seek to contribute to the bigger picture. If this is you, click the Apply button now.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.