Customer Service Officer.Injaz - DBC Operations.41.Retail Banking Group
MashreqJobsCloseBy Editorial Insights
Mashreq seeks a Customer Service Officer for Injaz - DBC Operations in the Retail Banking Group, onsite in the United Arab Emirates. The role focuses on delivering a superior customer experience through Telesales teams across UAE and COE locations by monitoring calls, coaching frontline staff, and driving service quality while leading a team to meet targets. Ideal candidates are university graduates (finance or mathematics preferred) with at least 3 years in sales or service, strong listening and communication skills, solid banking knowledge and a positive attitude; QA experience is a plus. To apply, tailor your CV to show coaching results, quantitative targets, and process improvements, and include a concise cover note confirming UAE onsite eligibility.
To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality.
To manage the team and ensure that all activities are directed to meeting targets.
To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.
To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
University Graduate (preferably with some finance / banking or math’s component).
Excellent communication skills.
Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well.
Proven excellent listening skills.
Analytical and conscious to detail.
Computer literate.
Positive attitude.
Full knowledge of banks products, process and system information.