Customer Service Officer - Port Hedland, WA

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Bullivants is hiring a proactive, customer facing Customer Service Officer for Port Hedland, a permanent full-time 8am to 4pm role. You’ll be the first point of contact, helping customers choose industrial products, advising on solutions, maintaining a tidy shopfloor, assisting with stock replenishment and merchandising, safe stock handling, and escalating issues as needed while collaborating with Sales and Warehouse teams to deliver results. They want previous retail or trade experience, strong face-to-face communication, a proactive, reliable mindset, and physical ability under WA guidelines. To apply, tailor your resume to showcase merchandising, replenishment, and customer service, apply via Bullivants Careers, be ready for background checks, and expect contact as applications are reviewed.

The Role

We’re looking for a proactive and friendly Customer Service Officer to join our supportive team at our Port Hedland branch!

This is a front-of-house, customer-facing role where you’ll be the first point of contact in-store. We’re seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently.

If you enjoy building relationships, working in a fast-paced retail environment, and delivering practical solutions to customers; apply with us today!

This is a permanent 8:00am to 4:00pm opportunity.

What You’ll Be Doing

• Provide face-to-face customer service as the primary focus of the role
• Assist customers with product selection and provide practical advice on industrial products
• Maintain a clean, well-stocked, and organised shopfloor
• Support stock replenishment, stocktakes, and merchandising activities
• Safely handle and move stock (including items up to required weight limits)
• Identify and escalate customer or operational issues when needed
• Work collaboratively to maintain a safe, efficient, and supportive team environment

What We’re Looking For

• Previous experience in retail, trade, or customer-facing roles (ideally with exposure to merchandising and/or replenishment)
• Strong face-to-face communication skills and customer service manner
• Proactive and reliable personality traits with an emphasis on wanting to make your workplace better
• Physically capable of handling stock safely (according to WA workplace guidelines)

What you’ll be doing:

• Be the first point of contact for customers via phone, email, and in-branch
• Help customers find the right products and solutions for their needs
• Prepare and process quotes, orders, and enquiries
• Work closely with the Sales and Warehouse Teams to deliver great outcomesSpot opportunities to add value or upsell where appropriate
• Keep things running smoothly by staying organised and proactive

At Bullivants, for over 120 years, our purpose is to make lifting safe and efficient by partnering with our customers to deliver a range of lifting and heavy rigging products coupled with service and reliability maintenance. As part of Wesfarmers (under the Industrial & Safety division), we can tap into and leverage industry leading service and solutions.

Our pillars built around ONE TEAM, INNOVATION, and SAFETY form our unique proposition that guides our culture and ways of working to ensure that our team can always perform at their best. With a national footprint, we are proud to be able to offer career development opportunities for all team members.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Bullivants does not accept unsolicited applications. All applications should be made directly through the Bullivants Careers website.