Customer Service Rep(08937) - 11312 Hwy. 15-501 N Suite 100

JobsCloseBy Editorial Insights

Domino’s in Chapel Hill is hiring a full-time Customer Service Rep to work onsite. The role focuses on friendly phone and in-store service, accurate order taking, and strict adherence to Domino’s standards, including maintaining a polished image and applying the WOW steps: apologize, give them what they want, and provide something extra. You’ll need menu knowledge, the ability to repeat orders for accuracy, and to verify names and addresses while upholding hygiene and safety procedures. The position also emphasizes cash handling discipline and required Safe Delivery CBT training. In your application, share concrete examples of dependable service, adherence to processes, and training that demonstrates your ability to delight customers.

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Job Description

The following is considered minimum expectations in performance while working for Domino’s Pizza:
 Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
 Being in perfect image according to standard
 Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
 All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
 No one is allowed to clear pizzas before it is ready to place in the oven
 Drivers must have $1 in coin change on every delivery
 Drivers must say “Let me get your change” on every order NO EXCEPTION
 No one is allowed to carry more than $20 while on the clock including personal money
 No one is allowed to have a pocket knife or any weapon while working
 Driver vehicles are to be neat and clean and in positive image while working
 Drivers are not to be routed early or checked in early from delivery
 Pizza makers must wash hands prior to making products
 Only proper procedure for products is allowed
 Every driver must have done Safe Delivery CBT
 Every order is to be repeated for accuracy and name and address confirmed