Customer Service Rep(08965) Northchase, Wilmington, NC

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Domino’s is hiring a full‑time, on‑site Customer Service Representative in Northchase, Wilmington, with clear opportunities for growth into supervision, management, or even franchise ownership. The CSR role centers on front‑line customer care, taking orders in person and by phone, greeting customers quickly, building relationships, upselling, cash handling, and maintaining a clean guest area while supporting Pizza Makers as needed. The ideal candidate must be at least 16 years old and bring an exceptional positive attitude, solid math and cash skills, clear communication, and the ability to multitask and stand for long periods. Apply with a tailored resume that emphasizes speed, accuracy, reliability, teamwork, and a warm customer‑facing tone, plus flexible availability.

Job Description

CSR - Insider Position Description

Department: Store Operations

Job Title: CSR - Insider

FLSA Classification: Non-Exempt

Reports To: General Manager

Regional Operations Manager – secondary report

Direct Reports: N/A

Indirect Reports: N/A

Our in-store people know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. You'll love the buzz of friendly competition.

There are two types of in-store positions available: Pizza Makers and Customer Service Representatives (CSRs). As a Domino's Pizza Maker you'll be responsible for making our great pizzas. As a CSR you'll still help out with pizza making, but you'll be more about front-line customer care.

Many Team Members began their careers as CSRs and Pizza Makers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino’s; go somewhere else to be average.

Pizza Maker responsibilities:

· Making Domino's high quality pizzas

· Food and portion control

· Hygiene and food safety

· Food preparation

· Taking customer orders and up selling

· General cleaning & organization duties

CSR responsibilities:

· Taking orders over phone and in person

· Greeting customers within 10 seconds

· Building relationships with customers

· Up selling

· Cash handling

· Keeping the customer area clean

· Assisting Pizza Makers with toppings and dough.

If you've got your eye on developing a rewarding Domino's career, or you're just looking to earn some extra dollars in your spare time – there's something for everyone in-store.

Perks of the job:

From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best.

Domino's in-store staff enjoy:

· Greater variety

· Smaller teams, make friends easier

· Flexible hours

· Fast career progression

· Training opportunities & rewards

Minimum requirements and expectations:

A job with us means you get to be yourself, work hard, have fun, and learn heaps of new skills along the way. How far you go is up to you. What you will need:

· An EXCEPTIONAL and POSITIVE attitude

· You must be 16 years of age or older.

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)

· Must be able to make correct monetary change

· Verbal, writing, and telephone skills to take and process orders

· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed

· Ability to enter orders using a computer keyboard or touch screen

· Ability to comprehend and give correct written instructions

· Ability to communicate verbally with customers and co-Team Members to process orders both over the phone and in person

· Talking and hearing on telephone

· Near and mid-range vision for most in-store tasks

· Depth perception

· Ability to differentiate between hot and cold surfaces

· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

· Ability to stand for long periods of time: Most tasks are performed from a standing position.

Yellow Hammer Pizza of MD, LLC TA Domino’s Pizza ® is an Equal Opportunity Employer.

Additional Information

All your information will be kept confidential according to EEO guidelines.