Customer Service Representative

JobsCloseBy Editorial Insights

BlueScope is seeking a full-time onsite Customer Service Representative for Mackay QLD to provide frontline support for our Lysaght team, handling enquiries from builders, plumbers and resellers by phone, email and in person, and to accurately enter and maintain customer data while assisting with branch administration. You will collaborate with marketing, warehouse and sales to meet delivery timelines and product specifications. The ideal candidate has prior customer service experience, sharp attention to detail, the ability to multitask, a strong customer focus and MS Office proficiency. To apply, tailor your resume with concrete examples, show a growth mindset, and apply via www.bluescope.com/auscareers, noting readiness for ongoing development and the potential for 14% superannuation and quarterly bonuses.

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join our Mackay QLD team.  Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As a Customer Service Representative, you will be responsible for providing frontline support to our branch by efficiently managing customer enquiries received via phone, email, and in-person visits to our showroom. Our diverse customer base includes professional builders, plumbers and resellers, all seeking premium products and tailored solutions that reflect our commitment to quality and service excellence.

Enjoy ongoing professional development and training, a competitive package including 14% superannuation, plus participation in our performance incentive program (quarterly bonus)!

What Will You Do?

Working with a friendly and inclusive team, you will be a key contact for sales and service enquiries in this fast-paced environment. In addition, you will: 

• interact with our customers via phone, email and face to face to manage a variety of enquiries
• accurately enter, update and maintain customer, order and product information in business systems
• support the day-to-day administration of the branch, including processing paperwork, preparing customer documentation, filing, scanning and assisting with other general office duties as required
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable

More About You

With your positive attitude and willingness to grow and develop yourself in the role, you will bring:

• experience working in a customer service environment
• high attention to detail and ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues effectively and efficiently
• demonstrated computer competency including MS Office

As we continue to create strength for the future through our people, products and solutions, we want each and every day to be a chance to:​

• create innovative solutions for our customers and communities ​
• learn and develop as you grow, building career pathways for the future ​
• experience connection and care, and work collaboratively ​
• deliver work that matters and have your work valued.​

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.