Customer Service Representative
Sharaf DGJobsCloseBy Editorial Insights
Sharaf DG seeks a Customer Service Representative to join its onsite Dubai team on a full-time basis. The role centers on promoting and selling Etisalat business plans to organizations and Emirati customers, explaining features and pricing, and spotting upsell opportunities while delivering superb service. You will handle complaints promptly, maintain a positive professional demeanor, build trust with customers, and keep clear records of interactions. Key requirements: at least one year in a call center or customer care role, a graduate with a customer service certificate, and strong verbal and written communication, listening, multitasking and problem solving skills. Application tips: tailor your resume to show upsell results, demonstrate product knowledge and policy compliance, and highlight teamwork and responsiveness for an on-site Dubai role.
· Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
· Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
· Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
· Identify and assess customers’ needs to achieve satisfaction
· Follow communication procedures, guidelines, and policies
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Recognize, document, and alert the team leader of trends in customer calls.
· Acknowledging and resolving customer complaints.
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Knowing our products inside and out so that you can answer questions.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Providing feedback on the efficiency of the customer service process.
Requirements
Requirements
· Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
Educational Qualification : Graduate (preferred)
Professional Certifications : Certification in customer service
Skills & Abilities:
• Excellent verbal and written communication skills
• Strong team player.
• Listening Skills.
• Multi-tasking.
• Problem solver
• Computer proficiency