Customer Service Representative (all genders) limited to 1 year

JobsCloseBy Editorial Insights

At SUSONITY we are hiring a Customer Excellence Agent for our Distributor Team in Germany on a 1-year, full-time, onsite contract in Darmstadt. You will answer distributor inquiries in English and German, enter orders, coordinate shipments, process invoices, and ensure timely delivery while working closely with Sales, Supply Chain, Finance, Product Management, Regulatory and Logistics. Ideal candidates have a bachelor’s in business administration or chemistry, two years of customer service experience, solid logistics know-how, and fluency in English and German; proficiency with Microsoft Office and ERP systems such as SAP or Salesforce is preferred. To apply, tailor your CV to show distributor support, problem solving and cross-functional collaboration, and submit via SUSONITY talent community.

At SUSONITY, Your Work Shines Bright

Rooted in a heritage of innovation since 1959, we continue to pioneer materials science under a new name: SUSONITY. We make surfaces smarter, stronger, and more stunning—from pearlescent pigments in luxury automotive design to high-performance actives in premium skincare.

Combining deep scientific expertise with bold creative exploration, we build beauty and performance into everything we touch.

Beyond Heritage comes SUSONITY.

Your Role: 

As part of our transformation, we are recruiting a Customer Excellence Agent (all genders) for our Distributor Team in Germany.

You are answering requests of our distributors located in Europe & NMEA in English and German. Your main responsibilities are to follow your portfolio, entering the order in our system to collect invoices, answer all order and delivery related distributor requests.

Position is limited to 1 year. 

Key Responsibilities:

• Manage and respond to distributor inquiries in a timely and professional manner
• Process and follow distributor orders and requests accurately and ensure smooth and timely order fulfillment
• Notify distributors about shipment schedules and ensure all related documents are delivered on time and in line with distributor expectations
• Coordinate with logistics and distribution teams to arrange deliveries according to requirements
• Collaborate closely with the Product Manager to understand needs and ensure product and service alignment
• Serve as a key communication point between distributors and internal departments to ensure smooth operations and timely issue resolution
• Work cross-functionally with Sales, Supply Chain, Finance, Distribution, Product Management Regulatory affairs and Logistics teams to ensure end-to-end customer satisfaction
• Support continuous improvement initiatives to enhance distributor experience and optimize internal processes

Who you are:

• Bachelor’s degree in business administration or chemistry
• 2 years of experience in customer service
• Good understanding of logistics coordination, and order fulfillment processes
• Excellent communication skills in English and German, both written and verbal
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with ERP systems (e.g., SAP, Salesforce) is preferred
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently and collaboratively in a cross-functional team environment
• Customer-oriented mindset with a proactive approach to issue resolution and continuous improvement
• Ability to manage multiple tasks and prioritize effectively

Ready to help design a more beautiful world? Join the team behind the shimmer in cosmetics, the gleam in concept cars, and the science that sparks innovation. At SUSONITY, your work doesn’t stay behind the scenes—it shines in the spotlight.

As part of a global market leader with the spirit of a start-up, you’ll shape high-end effect pigments for the cosmetics, automotive and construction industries, including our renowned brands Iriodin®, Colorstream® and Ronastar®.

We offer fair compensation under the chemical industry tariff agreement, comprehensive benefits, and targeted personal development.
Bring your ideas to life and help shape the future of surface solutions.

Explore open roles and start your journey with us:
https://susonity.talent-community.com/