Customer Service Representative

JobsCloseBy Editorial Insights

Medibank is recruiting a casual Customer Service Representative to support the Amplar Virtual GP team in Docklands, with 13 hours per week and some weekend shifts. You’ll be the backbone of virtual care, handling customer inquiries, scheduling appointments, assisting with billing and timesheets, and helping with reporting and data entry while working closely with clinical teams. The ideal candidate brings strong admin and customer service skills, excellent attention to detail, comfort using multiple systems, and a calm, empathetic approach, plus energy and a team-first mindset. To apply effectively, tailor your resume to healthcare or virtual care experience, show you can juggle tasks across systems, and highlight weekend flexibility; contact us if you need adjustments.

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

Join Medibank – Be the Heart of Virtual Care

Looking to build a meaningful career in healthcare without being on the frontline? Medibank is seeking a Customer Service Representative to support our Amplar Virtual GP team—helping deliver seamless, high-quality care to patients across Australia. The role is a casual role with 13 hours a week and some weekend work!

In this fast-paced and rewarding role, you’ll be the backbone of our virtual care service, managing customer enquiries, coordinating GP appointments, and ensuring smooth day-to-day operations.

💡 What you’ll do:

• Manage customer inbox enquiries with care and efficiency
• Schedule and coordinate virtual GP appointments
• Support billing, invoicing, and timesheet reconciliation
• Assist with reporting, data entry, and documentation management
• Work closely with clinical teams to keep services running smoothly

🌟 What you bring:

• Strong administrative and customer service skills
• Excellent attention to detail and problem-solving ability
• Confidence working across multiple systems
• A calm, empathetic approach when supporting customers
• Energy, adaptability, and a team-first mindset

At Medibank, our purpose is Better Health for Better Lives—and you’ll play a key role in making healthcare more accessible, flexible, and personal.

Ready to make an impact? Apply now and help shape the future of virtual healthcare.

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us [email protected] or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence. 

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work