Customer Service Representative (English/Farsi Bilingual)
TeamFicientJobsCloseBy Editorial Insights
TeamFicient is seeking a dependable English/Farsi bilingual Customer Service Representative for a remote, part-time role delivering phone, email and text support. You’ll handle inquiries, schedule and reschedule appointments, assist with enrollments and payments, and keep accurate records while coordinating with instructors. Must-haves include fluent English and Farsi, strong customer service and written communication skills, excellent organizational abilities, and proficiency with Microsoft Outlook and scheduling systems; experience with Ooma or similar phone systems is a plus, as is knowledge of driving school operations or DMV procedures. For your application, provide concrete examples of multitasking across calls, scheduling, and data entry, show CST availability between 7 AM and 7 PM, and highlight remote-work reliability.
English/Farsi Bilingual Customer Service Representative
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Time Range: Between 7 AM and 7 PM CST
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Days Off: TBD (2 days per week)
About the Role
We are seeking a dependable and customer-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience.
Core Responsibilities
Customer Support & Communication
- Handle inbound and outbound customer calls professionally
- Respond to customer inquiries via email and text
- Provide timely and accurate information regarding services, appointments, and general inquiries
Scheduling & Enrollment Support
- Schedule and reschedule appointments using the company scheduling system
- Assist customers with enrollments and payment processing
Administrative Support
- Maintain accurate customer records and prepare evaluation reports
- Coordinate with instructors and support daily administrative operations
Candidate Qualifications
Must-Haves
- Fluent in English and Farsi (spoken and written)
- Strong customer service, communication, and call handling skills
- Excellent written communication skills for email and text support
- Highly organized, detail-oriented, and able to multitask
- Proficient in Microsoft Outlook and comfortable learning new systems
- Self-motivated with the ability to work independently in a remote environment
Good to Have
- Knowledge of driving school operations, scheduling processes, or DMV-related procedures
Tools & Systems
- Scheduling System
- Ooma Phone System or other related phone systems
- Microsoft Outlook