Customer Service Representative(s) - Noel Leeming, Queen Street (NEW STORE!)

JobsCloseBy Editorial Insights

The Warehouse Group is hiring full-time Customer Service Representatives for Noel Leeming at Queen Street, Auckland CBD, joining its first concept store. You’ll assist customers with payments, hire purchases and credit applications, handle service inquiries and repairs, resolve issues proactively, and support admin tasks. What matters most is strong communication, calmness under pressure, a friendly phone manner, quick tech literacy, and a proactive, shift-friendly team player. Perks include Team Card, Here for Good Leave, Birthday Leave, counseling, and clear career progression. To apply, select preferred shifts in the screening questions and highlight relevant customer-service wins and your tech interest in your resume and cover letter.

Company Description

At The Warehouse Group, we’re not just about retail – we’re about creating experiences that make a difference for Kiwis every day. With over 10,000 team members across our iconic brands, we’re driven by innovation, customer connection, and helping our communities thrive.

This September, Noel Leeming is returning to the heart of Tāmaki Makaurau with something completely new – our first-ever concept store at Queen Street, Auckland CBD.

This isn’t just another store opening. It’s the future of retail.

Located at 192 Queen Street, just steps from the upcoming Te Waihorotiu CRL station, this immersive new space is designed to be a true destination for tech lovers. From interactive “try-before-you-buy” experiences and gaming events to exclusive product launches and expert-led demonstrations, we’re redefining what retail can look and feel like.

Job Description

We have multiple shift patterns with the following days in hours. In the screen questions please answer which shift pattern(s) you are interested in. (note you can select multiple). 

Shift Pattern 1: 

• Monday to Friday - 7:30am - 4:30pm

(42.50 hours)

Shift pattern 2: 

• Saturday - 8am - 4pm
• Sunday - 9am - 4pm
• Monday, Tuesday and Wednesday - 9:30am - 6:45pm

(40.25 hours)

Shift pattern 3: 

• Thursday - 9:30am - 6:45pm
• Friday - 9am - 6:45pm
• Saturday - 10am - 5:45pm
• Sunday - 9:30am - 5:15pm

(32.50 hours)

What Will You Be Doing?

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!