Customer Service Specialist

JobsCloseBy Editorial Insights

DHL Supply Chain seeks a Customer Service Specialist to be the on-site contact for operational performance on a customer account, working with the account manager. The role centers on clear communication of actions, results and initiatives between customer and site teams, while monitoring service levels, enforcing customer-specific SOPs, and driving continuous improvement and sharing best practices across sites. Requires a high school diploma, bachelor’s preferred, with 1–2 years in an administrative role and up to 2 years in logistics. To apply, tailor your resume to show customer leadership, contract clarity, process improvement and on-site project execution; highlight collaboration. DHL is an equal opportunity employer and accommodations are available on request.

Role Purpose:

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities:

Customer

• Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
• Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
• Assist Business Development Manager with account growth strategy
• Create / Ensure customer contract requirements are clear, correct and executable

Process

• Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
• Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)
• Champion Continuous Improvement Process initiatives across customer sites
• Ensure the transfer of best practices across customer sites
• Execution of on-site Customer projects / strategic initiative(s) as assigned by management

Required Education and Experience:

• High School Diploma, required
• Bachelor's Degree, preferred
• 1-2 years in an administrative or similar role, required
• 2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.