Customer Service Specialist

JobsCloseBy Editorial Insights

DHL Supply Chain is seeking a Customer Service Specialist to ensure consistent operational processes and results across multiple regions for a specific customer account, onsite in Langley, 02, full time. You’ll be the primary contact for operational performance alongside the account manager, communicating actions and results between customer and site, monitoring service levels, and establishing customer specific workflows and SOP compliance. You’ll drive continuous improvement, transfer best practices across sites, and execute on-site projects while supporting growth with the Business Development Manager and ensuring contract requirements are clear and executable. Requirements include High School Diploma, 1–2 years administrative experience, and 2 years logistics experience preferred; highlight tangible achievements, contract familiarity, and cross-site collaboration in your application. Equal opportunity employer, accommodations available on request.

Role Purpose:

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities:

Customer

• Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
• Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
• Assist Business Development Manager with account growth strategy
• Create / Ensure customer contract requirements are clear, correct and executable

Process

• Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
• Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)
• Champion Continuous Improvement Process initiatives across customer sites
• Ensure the transfer of best practices across customer sites
• Execution of on-site Customer projects / strategic initiative(s) as assigned by management

Required Education and Experience:

• High School Diploma, required
• Bachelor's Degree, preferred
• 1-2 years in an administrative or similar role, required
• 2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.