Customer Service Specialist
ConcentrixJobsCloseBy Editorial Insights
Concentrix seeks a Customer Service Specialist to support a respected Federal Government department from 100% remote New South Wales. The role handles inbound enquiries with professionalism and empathy, assists Australians with financial and government services, delivers accurate service, and thrives in a connected remote team. It’s a permanent full-time position with a rotating Monday to Friday roster within 7am to 7pm AEST, a salary of $26.70 plus super and incentives, and online training. Applicants must be Australian citizens within 50km of Parramatta for equipment pickup and be prepared for security, police and background checks that can take weeks. Tailor your resume to government service, highlight reliable home internet and workspace, and show clear communication and problem solving.
Job Title:
Customer Service SpecialistJob Description
Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing. You'll be part of a trusted national organisation recognised for integrity, fairness, and service to the community.
Enjoy the stability of a permanent full-time role, the flexibility of 100% remote work, and the opportunity to make a meaningful impact while building your career with Concentrix, a global leader in customer experience.
What You'll Do
Handle inbound enquiries with professionalism and empathy.
Support Australians navigating financial and government services.
Deliver exceptional service and accuracy in every interaction.
Work within a connected, fully remote team that supports your growth.
Key Details
Multiple start dates throughout March, May 2026
Apply Now as security clearance can take several weeks
Salary: $26.70 + Super + Incentives
Monday – Friday between 7:00am – 7:00pm AEST (Rotating Roster)
Comprehensive online paid training with ongoing support.
Work from Home, with initial equipment collection.
What You'll Need
To be located within 50km of Parramatta for equipment pickup and onsite IT support
Australian Citizenship (required for security clearance).
Reliable home internet (minimum 50Mbps download / 20Mbps upload).
A private and professional home workspace.
Passion for helping people and clear communication skills.
Prior customer service or contact centre experience (advantageous).
The ability to pass police check and other financial pre-employment checks including government clearance.
Why You'll Love Concentrix
🌏 Work From Where you are needed – 100% remote permanent opportunity.
💼 Job Security – Join a stable, long-term government partnership.
🚀 Growth Opportunities – LinkedIn Learning, Concentrix University and career pathways.
❤️ Inclusive Culture – We celebrate diversity, collaboration, and excellence.
APPLY NOW! and embark on a rewarding career journey with us at Concentrix!
*Applicants must be at least 18 years of age and be an Australian Citizen with the ability to complete background and police checks.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.
Location:
AUS Work-at-Home New South WalesLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents