Customer Service Support Representative

JobsCloseBy Editorial Insights

Hamilton City Council is seeking a Customer Service Support Representative to join the on-site Customer & Community Unit in Hamilton, New Zealand, with options for full-time (40 hours) or part-time (20 hours). You’ll be the first point of contact for residents and customers, processing service requests and inquiries with guidance from our knowledge base in a busy contact center. To apply effectively, tailor your resume to showcase customer service excellence, communication across phone and digital channels, attention to detail, and the ability to learn quickly. Highlight MS Office skills and any local government or community experience, and demonstrate team spirit and adaptability. Apply early; salary starts at $29.90 per hour, plus benefits.

Company Description

Our purpose is to improve the wellbeing of Hamiltonians.

Our mission is to be the leading community-focused Council.

Our vision is to see Hamilton’s potential unlocked – it’s the best place to live!

We’re looking for a someone who is as passionate about Hamilton as we are to join our engaged Customer team.

If you are ready to make a difference, we want to hear from you!

Job Description

He angituutanga| The opportunity 

The Customer & Community Unit is the connection between the various units within the Council and its residents and customers. We pride ourselves on being both the voice of the customer, and the face of the organisation. 

As a Customer Service Representative, you will be the first point of contact for our residents and customers - no two days are ever the same in our world.

You will be kept busy processing requests for service and enquiries. Using the knowledge gained from your training and within our Knowledge Base, you will interpret facts and deliver on individual customer requests on a case-by-case basis specific to their needs.

This is a unique opportunity to gain knowledge and experience of a variety of council's business functions within a contact center environment. 

We are recruiting for both a full-time (40 hours) and a part-time role, 20 hours per week across Monday - Friday. 

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• have top-notch customer service skills
• get a positive buzz out of supporting a diverse range of people (both external and internal)
• enjoy learning new skills and soaking up information
• are enthusiastic and self-motivated with a “can do” attitude
• have strong attention to detail and accuracy in your work
• able to work in a team environment as well as independently with a customer service focus
• have an intermediate level of Microsoft Office skills and other business systems
• have excellent communication skills through all channels – Phone and Digital streams
• have an elevated level of flexibility and adaptability to manage multiple diverse tasks
• are an active listener with the ability to remain calm in any situation 

(It’s also for you if you don’t meet EVERY one of these points. These are our nice-to-haves, not our must-haves!) 

Additional Information

He aha te wariu o tutu kaimahi? | What’s the salary?

The role starts at $29.90 per hour but could be negotiated depending on experience and qualifications.

Ngaa waahi whakarato painga kei a maatou| What we offer

You’ll have access to a range of benefits (HCC) including: 

• Flexible by choice; an award-winning flexible working policy
• Opportunities for professional development
• Two Wellbeing days per year
• Free health insurance from through Unimed including hospital/surgery grade cover and discounted membership rates for family members
• Free annual health checks and flu vaccination
• Ability to purchase additional annual leave
• Eye testing/glasses cost reimbursement
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now!

• View the Position Description
• Click apply
• ​Complete your application.

Closing date: 14/08/2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.