Customer Service Supvr

JobsCloseBy Editorial Insights

As a Customer Service Supervisor at DHL Supply Chain this onsite Langley role oversees shift coordination, supports daily activities, and links customers with operations while addressing issues and complaints with warehouse management or transportation. You’ll execute contract requirements, manage escalation, ensure documentation, foster a safe productive environment, lead staff development, plan workloads and forecast volume, and drive improvements. Ideal candidates hold a bachelor’s degree or equivalent, have 1-3 years in a lead role and 1-2 years in logistics with customer service and operations experience. Tips: tailor your resume to show leadership, metrics, problem solving, and collaboration; highlight contract and forecasting experience. Mention your ability to work in an inclusive environment.

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you.

Job Description

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.

• Execute daily customer contract requirements and identify accessorial activity
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
• Ensure necessary documentation is completed and filed according with company and customer guidelines
• Provide professional, safe, fair and secure work environment and direct daily activities
• Lead support staff to increase productivity via improved work processes and associate development
• Administer associate recognition programs as outlined in company/account/site guidelines
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
• Ensure value-added services for customers are completed as required

Required Education and Experience

• Bachelor’s degree or equivalent experience, required
• 1-3 years of experience in a lead / supervisory / management position, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.