Customer Service Team Member - The Warehouse, Napier

JobsCloseBy Editorial Insights

Joining The Warehouse Group in Napier as a Customer Service Team Member means working at the in-store service desk to answer inquiries, process returns, exchanges, refunds and transfers, support Loss Prevention, and help supervise the Checkout area when needed. The role is 34 hours per week, with Sunday to Monday 8:00am to 4:30pm and Tuesday to Thursday 4:00pm to 10:30pm. The ideal candidate has retail or customer-facing experience, a positive can-do attitude, strong attention to detail, and the stamina to lift, climb ladders, and stand for long periods, with clear communication under pressure. To apply, tailor your CV to relevant roles, highlight POS and cash-handling or security skills, and show reliability with the schedule.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.  

Job Description

Te kaupapa o te tūranga – About the role

Hours of work are:

• Sunday - Monday 8:00am - 4:30pm
• Tuesday - Thursday 4:00pm - 10:30pm
• 34 hours in total

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring. 
• Team Card - giving significant savings at our brands. 
• Plus many more to explore when you join us!