Customer Solutions - Senior Consultant

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Water Corporation is hiring a Customer Solutions, Senior Consultant in Balcatta for the 24/7 Faults Team, guiding customers through emergencies, coordinating field crews, and delivering real-time updates to restore services. The role offers flexible options, with full time and part time, shifts at 6am or 6pm and rotating rosters across 6am to 8pm, Monday to Sunday, plus weekend penalty rates. You’ll be the first contact, provide clear advice, resolve complex enquiries, and maintain records including critical shut-off instructions. To apply, submit a covering letter and resume that demonstrate relevant customer service or technical experience, and familiarity with systems such as GRANGE, Maximo, SAP or Outage Management; highlight communication, fast decision making and teamwork. Include references and consent to contact managers, and be prepared for pre-employment screening; we value diversity and inclusion.

At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.

We currently have an exciting opportunity for a Customer Solutions - Senior Consultant, based in Balcatta.

About the role:

Looking for a career where no two days are the same and what you do genuinely makes a difference? As part of our 24/7 Faults Team, you'll be at the heart of helping customers when they need us most. From responding to water and wastewater emergencies to resolving complex technical enquiries, you'll be the calm, trusted voice guiding customers through critical situations while helping keep communities safe and connected. This is a role for people who thrive in a fast-paced environment, enjoy problem-solving, and want to make a real impact every day.

And because life happens outside of work too, we offer full time and part-time shifts 6am and 6pm, Monday to Friday, and structured rotating rosters between 6am and 8pm, Monday to Sunday, with rosters provided several weeks in advance. Whether it's school drop-offs, study commitments, fitness goals, family time or simply enjoying more flexibility in your week, you'll have the certainty to plan. Plus, weekend shifts offer the opportunity to earn additional income through penalty rates.

Working closely with field crews and operational teams, you'll be at the centre of the action, coordinating responses, sharing real-time updates, and helping restore services quickly when incidents occur.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

What you can expect with this role:

• Be the first point of contact for customers experiencing operational faults and emergencies.
• Deliver clear, professional advice and support during high-priority situations.
• Investigate and resolve complex technical enquiries.
• Partner with field crews to provide customers with real-time operational updates.
• Maintain accurate customer and operational records.
• Provide critical system shut-off instructions to support emergency response activities.
• A supportive team culture that celebrates collaboration and achievement opportunities to develop your technical, operational and customer service expertise.

Your skills and experience

• Experience in customer service, operations, maintenance, technical environments or contact centres.
• Confidence working across multiple systems and communication channels.
• Strong communication and relationship-building skills.
• The ability to make sound decisions in fast-paced situations.
• A positive, team-first attitude and a commitment to delivering exceptional service.
• Experience with systems such as GRANGE, Maximo, SAP, Outage Management, Virtual Assist, or similar platforms will be highly regarded.

Sound like a match? Apply today

 If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Please note: By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying. 

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.   

Applications close on 30 August 2026

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace:

Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy. 

We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.

We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”

Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at [email protected]

To learn more about our commitment to diversity and inclusion please visit our website.