Customer Success Manager

JobsCloseBy Editorial Insights

Check Point is seeking a Customer Success Manager to be the trusted advisor in the post-sale journey, advocating for customers across industries, coordinating with Product, Engineering and Support to meet technical and strategic needs, and driving retention and value realization. You’ll accelerate adoption, lead QBRs, nurture executive and engineering relationships, identify upsell opportunities, and partner with implementation teams while managing contracts and crisis situations. The key requirements are 5+ years in Cyber/IT in Customer Success, Pre-Sales, or related roles, strong technical fluency, excellent English, superb organization, and a self-driven, proactive mindset with willingness to travel. To apply, tailor your resume with quantified impact on retention and adoption, highlight cross-functional collaboration, and show understanding of Check Point’s prevention first, AI driven security.

Company Description

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it. 

Job Description

We are looking for our next Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

• Accelerate the customer’s value realization of Check Point’s products & services
• Providing top-notch Customer Advocacy - Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
• Develop and nurture relationships with key customer decision makers (Executive and Engineering)
• Establish and execute upon clear retention goals and process milestones
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
• Work with implementation partners on strategic accounts and opportunities
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Crisis management

Qualifications

• 5+ years of relevant experience in the Cyber/IT industry in roles of Customer Success/Pre-Sales/Professional Services/Sales/Service Delivery Manager
• Fluent English and excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Willingness to travel and travel abroad

We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.