Customer Success Manager - BytePlus (GenAI & SaaS)
ByteDanceJobsCloseBy Editorial Insights
BytePlus is seeking a Customer Success Manager focused on GenAI and SaaS for enterprise accounts, full time and onsite in Dubai. You will serve as the primary technical point of contact after sale, build long term relationships with stakeholders to ensure BytePlus solutions meet business objectives, provide expert guidance during post sales, lead cloud migration and deployment projects, coordinate with customers for on time delivery, and own issue escalations while seeking proactive solutions. You will also contribute to technical documentation and thought leadership in cloud, AI and ML. To apply, tailor your resume to show successful enterprise deployments with measurable outcomes, cross functional collaboration, concrete migration experience, adoption metrics, and risk management, plus strong communication and a growth mindset.
About the Team
Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!
Key Responsibilities
- Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
- Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
- Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.
- Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
- Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.