Customer Success Manager

JobsCloseBy Editorial Insights

Redis is hiring a Customer Success Manager to own top enterprise accounts from anywhere in the United Arab Emirates, guiding onboarding, driving adoption, and coordinating post-launch expansions while partnering with sales and solutions engineers. The ideal candidate has 3+ years in customer-facing roles for enterprise software, a technical curiosity about our product, exceptional communication, and a proven ability to grow relationships, mitigate churn, and deliver strategic account plans. Bonus points for experience with NoSQL databases or distributed caches. To apply, tailor your resume to quantify impact, showcase onboarding and expansion wins, highlight collaboration with commercial teams, and demonstrate strong time management in a fast paced, global remote role.

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Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why would you love this job?

We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do: 

• You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor 
• Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
• Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
• Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy 
• Identify and mitigate churn risk proactively

What will you need to have? 

• 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
• Experience with Enterprise customers, and/or dynamic and technological accounts
• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business 
• Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Strong presentation, verbal and written communication, organization, multitasking, and time management skills
• Proven multitasking and prioritization skills
• A Bachelor degree  from a University is a must

Extra great if you have: 

• Experience with NoSQL databases or distributed caches

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

• Competitive salaries and equity grants
• Flexible vacation time to promote a healthy work-life balance
• Health insurance, paid paternity leave, and pension plan
• Flexible working options 
• Yearly health and wellness budget for a healthy mind and body
• Frequent team celebrations and recreation events
• Lunch stipends
• Home internet reimbursement
• Learning and development opportunities
• Ability to influence a high-performance company on its way to IPO

#LI-Remote #LI-HG1

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.   Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.   Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.    Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.