Customer Support Agent - Germany (Remote)
Expatrio Global Services GmbHJobsCloseBy Editorial Insights
Expatrio is hiring a Customer Support Agent for Germany (Remote) to be the first contact for international customers via email, live chat and phone, guiding them through our product while verifying documents and coordinating with partners. You will own tasks, support colleagues, and thrive in a fast paced autonomous environment. Ideal candidates have customer support experience, are available full-time, and bring strong communication and a customer-first mindset. Fluency in English and German is essential, Mandarin a plus. Banking or health insurance experience helps; training is provided and Zendesk experience is a plus. To apply, tailor your resume to show multichannel support, problem solving, and quick learning; highlight language skills and remote work readiness.
Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent - Germany (Remote)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!
- You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail, live chat and phone
- You will make sure that our customers get excellent customer service
- Your main tasks will include the verification of documents
- You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
- You will work together with our service partners to support our customers
- You have some experience in customer support
- You are available in full-time
- You have strong communication skills and a customer first mindset
- You are proficient in English, German, and (ideally) Mandarin
- If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
- PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)
- International, diverse, and intrinsically motivated team
- Autonomous and progressive work environment with low hierarchies and fast decision-making
- Flexible working hours
- Most importantly: The chance to solve an actual problem