Customer Support Assistant

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Infinite Aged Care is hiring a Customer Support Assistant in Edge Hill, QLD. The role works with the Facility Manager, nursing staff and residents to provide admin and sales support, focusing on accuracy and clear communication. Requirements include solid admin experience, strong written and verbal skills, Word Excel PowerPoint proficiency, and accurate data entry with self-management to deadlines. A valid NDIS Workers Screening Clearance or ability to obtain one is required; a Certificate II or III in admin or regulated environment is advantageous. To apply, tailor your CV to highlight admin and data handling strengths, confirm NDIS status, and provide proof of age; passport not accepted. Ausmed Passport is accepted.

The Role

At Infinite Aged Care, the Customer Support Assistant works with key internal and external stakeholders including the Facility Manager, Nursing, and care staff as well as allied health care professionals, residents, and their families to ensure the prompt and confidential administrative and sales support is provided in accordance with company policies, procedures, and regulatory standards.

 About You

You are an experienced, administrator, who in addition to having an eye for detail, possesses strong written and verbal communication skills as well as

• Good working knowledge of Microsoft suite of products (word, excel, power point)
• Accurate data entry skills and ability to “self-manage” and work to deadlines.
• Have a valid NDIS Workers Screening Clearance (or have the ability to get one)
• A flexible and willing attitude and passion for quality Aged Care support.
• Proactive and measured attitude to identifying & preventing safety hazards in the workplace

Whilst not essential experience in a regulated environment such as childcare or healthcare would be well regarded as would a certificate II or III in administration.

Who are we?

Infinite Aged Care is a rapidly growing leader in residential aged care with over 30 years of experience. We have facilities in Queensland, NSW, and South Australia. We offer our employees the opportunity to broaden their skills and achieve their potential.

Learn from one of our team on their journey into this fun and rewarding industry of Aged Care. Introducing Mandeep, NSW Central Coast Facility Manager - Infinite Care (infin8care.com.au)

Benefits - Why work for us?

• Fitness Passport.
• Career growth opportunities within a strong mentoring team culture.
• Access to in-house and online training programs - FREE to all employees.
• Supportive, positive team environment with a strong caring work ethic.
• Companywide safety-first workplaces for our residents, families and staff.
• Positive wellbeing, fun and engaging team / shift activities.
• Access to family friendly benefits like our EAP and Flare (employee discounts).
• Work-Rite Micro professional development FREE to all employees.

NOTE: To be successful in this position you will be required to complete pre-employment checks. You will also need to hold a current NDIS clearance and/or be happy to apply (How to apply | NDIS). Part of your application will be providing proof of age e.g. driver's license or age card (Passport will not be accepted). If you don’t have this, you will need to apply via the state-based Department of Transport websites. 

Infinite Care accepts the Ausmed Passport, which is a free, digital certificate for the Australian aged care workforce that recognises their completion of eight, sector-wide, core mandatory training topics