Customer Support Executive
NielsenIQ
7 hours ago
Full-time
On-site
Auckland, NZ
NielsenIQ, a global consumer insights firm, is seeking a Customer Support Executive to serve clients across the Pacific region. The role is full-time and onsite in Auckland, NZ, and it’s a good fit for someone who enjoys coordinating requests, building relationships, and ensuring queries are resolved accurately and efficiently. The company operates in a fast-moving space and sits at the intersection of client service and data-driven operations.
The team works closely with Customer Success, Business Intelligence, and Operations to monitor service delivery and drive improvements in the customer experience. This role is for someone who thrives on collaboration and is comfortable translating client needs into practical actions that support steady service levels.
If you’re organised, comfortable handling data and systems, and like solving problems with others, you could feel right at home here.
Keeping customer momentum in Auckland
On a typical day you’ll provide timely and professional support for customer queries and requests, and you’ll gather feedback to help shape better processes and service delivery. You’ll keep an eye on service metrics, spot opportunities for improvement, and coordinate service-related tasks to ensure smooth and successful outcomes for clients.
You’ll assist with customer setup, ongoing data or platform-related requests, and you’ll work with internal teams to resolve issues and meet client needs. You’ll follow established processes and contribute ideas to improve efficiency and consistency, all while maintaining accuracy, quality, and a strong customer focus to meet agreed standards and KPIs, and you’ll build strong relationships with clients and internal stakeholders.
What you’ll need to bring to the desk
Must-have requirements
- Experience in roles serving customers or supporting operations, or in a similar administrative capacity
- Strong organisational skills with the ability to juggle multiple tasks and deadlines
- Confidence using data, systems and internal processes
- Solid problem-solving and decision-making abilities
- Ability to work independently and as part of a team
- Great attention to detail and a commitment to delivering quality outcomes
- Comfort with learning new tools, systems and processes
- Clear and effective written and spoken English communication
Nice-to-haves
- A tertiary qualification in Business, Commerce, Marketing, Information Systems, Statistics, Economics, or a related field, or equivalent professional experience in a customer support, operational, or client-facing role
Pay, benefits and practical details
The role is onsite in Auckland, NZ and is a full-time position. The benefits package includes a flexible working environment, volunteer time off, LinkedIn Learning access, and an Employee-Assistance-Program (EAP). As part of the recruitment process, NIQ may use artificial intelligence tools at various stages of screening, interview scheduling, and other steps to help streamline workflows, but final hiring decisions remain made by humans and are guided by fairness, transparency and appropriate oversight.
Smart moves for your application
Start your resume with the most relevant customer-support or operations experience, especially anything that shows you’ve managed multiple tasks, deadlines, or data workflows. When you describe your must-have skills, anchor them to concrete examples where you worked with data, systems, and processes to solve a problem or improve a workflow. In interviews, be ready to talk through a time you collaborated with Customer Success, Business Intelligence, and Operations to resolve a client issue and what you did to improve the process. Finally, consider asking about how the team measures service standards and KPIs for the Pacific region and what collaboration across teams looks like in practice.
The team works closely with Customer Success, Business Intelligence, and Operations to monitor service delivery and drive improvements in the customer experience. This role is for someone who thrives on collaboration and is comfortable translating client needs into practical actions that support steady service levels.
If you’re organised, comfortable handling data and systems, and like solving problems with others, you could feel right at home here.
Keeping customer momentum in Auckland
On a typical day you’ll provide timely and professional support for customer queries and requests, and you’ll gather feedback to help shape better processes and service delivery. You’ll keep an eye on service metrics, spot opportunities for improvement, and coordinate service-related tasks to ensure smooth and successful outcomes for clients.
You’ll assist with customer setup, ongoing data or platform-related requests, and you’ll work with internal teams to resolve issues and meet client needs. You’ll follow established processes and contribute ideas to improve efficiency and consistency, all while maintaining accuracy, quality, and a strong customer focus to meet agreed standards and KPIs, and you’ll build strong relationships with clients and internal stakeholders.
What you’ll need to bring to the desk
Must-have requirements
- Experience in roles serving customers or supporting operations, or in a similar administrative capacity
- Strong organisational skills with the ability to juggle multiple tasks and deadlines
- Confidence using data, systems and internal processes
- Solid problem-solving and decision-making abilities
- Ability to work independently and as part of a team
- Great attention to detail and a commitment to delivering quality outcomes
- Comfort with learning new tools, systems and processes
- Clear and effective written and spoken English communication
Nice-to-haves
- A tertiary qualification in Business, Commerce, Marketing, Information Systems, Statistics, Economics, or a related field, or equivalent professional experience in a customer support, operational, or client-facing role
Pay, benefits and practical details
The role is onsite in Auckland, NZ and is a full-time position. The benefits package includes a flexible working environment, volunteer time off, LinkedIn Learning access, and an Employee-Assistance-Program (EAP). As part of the recruitment process, NIQ may use artificial intelligence tools at various stages of screening, interview scheduling, and other steps to help streamline workflows, but final hiring decisions remain made by humans and are guided by fairness, transparency and appropriate oversight.
Smart moves for your application
Start your resume with the most relevant customer-support or operations experience, especially anything that shows you’ve managed multiple tasks, deadlines, or data workflows. When you describe your must-have skills, anchor them to concrete examples where you worked with data, systems, and processes to solve a problem or improve a workflow. In interviews, be ready to talk through a time you collaborated with Customer Success, Business Intelligence, and Operations to resolve a client issue and what you did to improve the process. Finally, consider asking about how the team measures service standards and KPIs for the Pacific region and what collaboration across teams looks like in practice.