Customer Support Officer - Venlo

JobsCloseBy Editorial Insights

Bertelsmann in Venlo is hiring a Customer Support Officer to own the outbound order flow for a key customer, keep deliveries on track, resolve issues within the Service Level Agreement, monitor transport exceptions, and analyze data against KPIs to continually improve planning. The role emphasizes problem solving, collaboration, and a proactive mindset in a modern, fast paced logistics environment. Requirements include an MBO level with at least one year of experience (HBO starter), Excel and ERP/WMS familiarity, strong English and preferably Dutch, and a customer focused, process oriented mindset. They offer a competitive €2,447–€3,220 salary plus 8% holiday allowance, 25 days vacation (28 possible), and clear development opportunities. To apply, tailor your CV to showcase order management wins, data driven decision making, and teamwork, cite concrete examples of delivering on time and resolving mismatches, and highlight your initiative and willingness to grow with one team.

Take your next career step with us as a Customer Support Officer and develop professionally and personally with a steep learning curve. At our location in Venlo, you will further advance the High-tech division and experience the exciting world of our international supply chain solutions, first hand. Become part of an innovative and dynamic company that sees quality and performance as key factors for success.

We’re on it! Are you on it? 

Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the initiative, and do you always look for opportunities? Are you willing to commit & deliver to take responsibility for your job? Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a true team player, as we act as one team, one company? Four times ‘yes’? Then we are the right company for you!   

YOUR TASKS 

• You are responsible for the proper handling of outgoing orders for a specific customer;
• Your main  goal is to ensure that these orders are delivered as planned, so customers are satisfied with the service;
• If any issues arise or something is not in line with the agreed "Service Level Agreement", you know how to provide solutions through system analysis and your problem-solving skills;
• Track the status of outgoing orders and handle any exceptions in the "Transport Exception Handling" process;
• Analyze data in the systems extensively, keep in mind the established KPIs, expectations and planning;
• Constantly monitoring whether all the orders are processed correctly and help assist the supply of products;
• If you see that incoming and outgoing orders do not match properly, you take action and know how to find the right colleagues to solve this.

YOUR PROFILE  

• Vocational (MBO) level of work and thinking with at least 1 year of work experience / HBO starter;
• Knowledge of Excel, experience with ERP/WMS is a big plus;
• Customer-focused, analytical mastermind, communication skills and process-oriented mindset;
• Very good command of the English language. It's a plus if you also speak Dutch;
• Enjoys working in a team.

 WE OFFER 

• Between €2.447 and €3.220, and we top it off with 8% holiday allowance and discounted gym memberships;
• Time for Time;
• 25 paid vacation days, possibility to extend these to 28 vacation days;
• Versatile working environment with creative freedom, flat hierarchies and an open corporate culture;
• Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility;
• Very good development opportunities at a growing logistics location.