Customer Support Specialist

JobsCloseBy Editorial Insights

Abu Dhabi Islamic Bank is seeking a Customer Support Specialist for a fulltime onsite role at the BR-Deira Branch in Dubai, UAE, to deliver high quality service while upholding ADIB’s professional image in every interaction. Core duties include handling walk-in inquiries, processing and recording customer instructions from multiple channels, and delivering banking materials such as cheque books and ATM cards, plus light administrative tasks. This role requires knowledge of ADIB products and policies, Central Bank regulations, and a strong service mindset with cross selling awareness. This UAE Nationals only vacancy means you should tailor your CV to showcase customer service excellence, regulatory know-how, and proficiency with multi-channel inquiries, with concrete examples of positive outcomes.

Role: Customer Support Specialist                                      

Location: BR-Deira Branch, Dubai

Role Purpose:

• To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.   

Key Accountabilities of the role: 

These are the main responsibilities of this role 

Responsibilities:

• Maintaining a high level of service attitude towards customers. 
• Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing etc.,
• Delivery of cheque books and ATM cards to customers 
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time. 

Specialist skills / Technical knowledge required for this role:

• Knowledge of ADIB’s Retail & institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards 
• Knowledge of Cross Sales 
• Computer skills

This position is for UAE Nationals only.