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Customer Support Subsidence

Davies
6 hours ago
Full-time
Remote
Worldwide

JobsCloseBy Editorial Insights

Davies is recruiting a permanent Customer Support Subsidence role, remote UK, reporting to Kirstie Cossins. You will manage subsidence claims through mitigation or repair, coordinating with customers, insurers and contractors, producing reports, negotiating cash settlements, and tracking repair schedules. The role rewards clear communication, organisation, and a proactive customer focused approach in a fast paced, target driven environment. Ideal candidates have 5+ years in subsidence or building claims or graduate building surveyor, IT skills and superb customer service. To apply, tailor your CV to show end to end claim management, cost control and contractor liaison, with examples of meeting SLAs and treating customers fairly.

Customer Support Subsidence

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Kirstie Cossins


Description

Great Team stable and supportive management team . Excellent training offered

The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey. 

What will your day look like:

Communicating with customers, contractors and insurer clients over the telephone, email and inwriting• Production of technical reports, to meet SLA’s• Management of daily tasks• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage• Updating and creating building repair scopes using our in-house schedule of rates• Assessing contractor estimates• Negotiating cash settlements for repairs with policyholders• Managing panel contractors, controlling repair schedules and costs• Settling claims under delegated authority• Maintain a high level of personal competence• Adhere to Company systems and procedures• Updating the claim information relevant claims IT system• Actively promote the principle of Treating Customer Fairly 
#INDUKI 

Knowledge and Abilities:

Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+years) OR be a graduate building surveyor• Demonstrate great communication and organisation skills• Ability to demonstrate a high standard of customer service• Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)• Ability to thrive in a fast-paced target driven environment• Positive attitude and be a flexible, adaptive, self-motivated team player• Attention to detail and ability to assess and resolve problems and find solutions• Some knowledge and understanding of Subsidence in relation to insurance claims• Some knowledge or experience of managing technical building claims• Some knowledge and understanding of Claims Handling• Excellent telephone skills• Experience and Understanding of Customer Service• Excellent computer literacy• Articulation and good communication skills• The ability to organise own workload 
 

Benefits

Career & Purpose 
  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at Davies; learning opportunities
Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme
Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing 
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan