Customer Support Team Member | Otara
Auckland CouncilJobsCloseBy Editorial Insights
This permanent part-time role at Otara Pool and Leisure Centre places you on the front line of Auckland Council’s goal to get more Aucklanders active, delivering friendly, efficient service to a diverse customer base. You’ll handle face to face and phone inquiries, manage bookings and incidents, assist with first aid when needed, and keep accurate records while working a 7 day roster from 5am to 9pm with early, late and weekend shifts. Key requirements are cash handling, solid admin and digital systems skills, and a proactive, customer-focused approach. There are growth paths into Learn to Swim, Fitness and lifeguarding, plus free facility access and Council benefits. To apply, tailor your CV and cover letter to show initiative, reliability and willingness to cover shifts; be prepared for police vetting and drug testing; apply by 29 July 2026 11:59am.
- Help us get "More Aucklanders more active, more often”
- Enjoy free use of Centre facilities plus a range of other benefits
- Great development pathway and multiple opportunities within Auckland Council
He angitūtanga: The opportunity
Get aucklanders to be more active! You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.
Working as a Customer Support Team Member at our Otara Pool and Leisure Centre, right from the first smile, you will be responsible for ensuring effective and professional frontline service to our diverse customers. You will find that no day is the same!
Day-to-day, you could expect to work on the following:
- Proactively engaging with our customers to ensure a positive experience
- Handling a wide range of inquiries, both face-to-face and over the phone
- Maintaining accurate records, including (but not limited to) incidents, transactions, and bookings
- Responding to and managing incidents or emergencies, including first aid situations
- Supporting our function of the centre after upskilling
We currently have a permanent 20 part-time position. Our centre operates 7 days a week from 5am to 9pm, reliability and commitment to working early, late, and weekend shifts are crucial. Please note that our shifts are subject to change according to the roster and the needs of the centre.
He kōrero mōu: About you
We’re looking for someone with strong administration and communication skills who can confidently use their initiative to solve problems and deliver great customer outcomes.
Your friendly, outgoing nature and genuine enthusiasm for providing excellent customer service will set you up for success in this role.
You will bring:
- Previous face-to-face customer service experience, including cash handling
- Confidence using a range of digital systems and applications
- Strong organisational skills and attention to detail
Flexibility to pick up additional shifts during the week, including covering planned and unplanned leave, is highly valued.
An interest in supporting other areas of our business, such as recreation, lifeguarding, and related functions, would be an advantage.
Ngā āhuatanga kei a mātou: What we offer
We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Consultant opportunity is there!
You’ll have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.
We are committed to promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express themselves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'!"
Tono Mai: Apply Now!
You can find the position description here *Official role title is Team Member
Pay rate: living wage - $28.95+ per hour (Our employer KiwiSaver contribution is in addition to the base salary offered.)
Application closes: 29 July 2026 at 11:59am
Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.