Customer Value Specialist - Charlestown
BupaJobsCloseBy Editorial Insights
At Bupa, the Customer Value Specialist role in Charlestown is a full-time, on-site position based in Charlestown retail, designed to help customers choose health and wellbeing products, grow membership and resolve claims with a human touch. The role requires sales experience and a valid driver’s license, 38 hours per week with rotating Saturdays, starting 14 September 2026. You’ll prioritise a customer-first approach, presenting the value of health insurance options, assisting existing members, and building community relationships to promote the Bupa brand. Benefits include Health Insurance, Viva Healthier and Happier, and strong learning opportunities. To apply, tailor your resume to highlight sales results, customer outcomes, and collaborative work with teams, and show a genuine passion for helping people access value from their health cover.
General information
Description & Requirements
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
Bupa team members have access to a range of health and wellbeing benefits, from optical and dental discounts through to subsidised health insurance.
At Bupa, we’re big on learning and development, and some of the best careers begin in our customer-facing teams. As a customer-first business, we know that no one understands our customers better than the people who serve them every day.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
- Full time position $69869 + super + bonuses + benefits including Health Insurance!
- 38 hours/week including rotating Saturdays
- Sales experience & drivers licence essential
- Start 14 September 2026
The purpose of this job
This is not a conventional retail store opportunity. You’ll be surrounded by supportive colleagues and managers that give you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful to them.
If you’re the kind of person who loves sales and connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.
Based in our Charlestown Store and working towards customer growth activities you will be responsible for:
- Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making
- Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members
Taking a ‘customer first’ approach, you will also:
- Assist our existing Bupa members in their day-to-day transactions
- Ensure the customers understand the full value of their health insurance product
- Provide solutions to any identified concerns or needs
- Educate members on all the benefits they can access
Why you’ll love it
Bupa’s Health and Wellbeing program, Viva Healthier and Happier has been designed to provide benefits for Bupa employees, and at times, their friends and family. Encompassing all aspects of health from mental to physical, social, financial and environmental, we are committed to ensuring all our people feel their best self.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.