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Delivery Account Operations Associate III

Xerox
1 day ago
Full-time
On-site
Switzerland, Geneva, Geneva

JobsCloseBy Editorial Insights

Xerox is hiring a Delivery Account Operations Associate III for onsite Geneva. You will provide customer service and IT support for UBS, troubleshoot printers, manage installations, and oversee 6500 printers across Europe and Switzerland with SLA and 2nd level support. You’ll handle incident and problem management per ITIL, coordinate hardware service calls, and drive service improvements and documentation. Essentials: strong customer-facing experience, IT skills with ServiceNow and MS Office, printer knowledge, and fluent German and English; ITIL, hotline background, and multitasking. To apply, tailor your resume to show measurable outcomes, highlight multilingual support and remote troubleshooting, and confirm willingness to be onsite in Geneva.

General Information

City
Geneva
State/Province
Geneva
Country
Switzerland
Date
Tuesday, July 14, 2026
Working time
Full-time
Ref#
20040219
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB SUMMARY:

Provide customer service, troubleshooting and help desk functions to the end users at UBS. The employee must troubleshoot printer issues and manage printer installation process. He must have great customer service and IT skills and be able to multi-task. Incident and Problem Management, using ITIL Rules.


ROLES AND RESPONSIBILITIES:

  • Manage a fleet of 6500 printers across Europe and Switzerland
  • Ensure SLA / 2nd Level Support
  • Troubleshoot printer issues. (Remote / Phone)
  • Manage all hardware issues internally and externally (incl. Service calls, installations, etc.) and escalate issues as needed.
  • Incident - Problem Management
  • Supply Management
  • Relationships with Customer and Service Provider
  • Improvement of the Printer Service
  • Improvement of the Process documentation


ADDITIONAL RESPONSIBILITIES:

Assumes other special activities, responsibilities, and special projects as assigned.


EXPERIENCE AND BACKGROUND:

  • Significant experience interacting with customers, including Hotline/Call Center.
  • Strong focus on the customer
  • IT Skills (Ticketing Tools - Service Now / Mail/ MS Office/ Printer)
  • Administrative skills


PERSONAL CHARACTERISTICS:

  • Able to multi-task
  • Strong customer focus
  • Strong ability to problem-solve and resolve conflict situations independently and possibly remotely.
  • Self-motivated.
  • Outgoing individual and well organized.
  • Ability to adapt quickly to change.
  • Excellent communication skills, written and verbal. (German and English Mandatory)


EDUCATION:

  • IT Skills
  • First Level / Hotline
  • ITIL
  • MS Office
  • Network Base
  • IT Technician or Hotline Background will be a benefit