Delivery Coordinator

JobsCloseBy Editorial Insights

Join BYD Customer Delivery Centre at Viola Place Eagle Farm as a Handover Specialist and play a key role in the end-to-end delivery process for new vehicles. Eagers Automotive has two full-time onsite vacancies in a modern delivery showroom, offering above award pay, development opportunities, and a clear path within a nationwide group known for integrity, inclusiveness, owner’s mindset and agility. You’ll contact customers to provide updates, prep delivery documents, confirm completion with the prep team, verify funds, and build lasting client relationships while driving process efficiency. To apply highlight strong customer service, organisation, clear communication, a current driver's license and a willingness to learn within a growing brand.

BYD Customer Delivery Centre at Viola Place Eagle Farm are looking for multiple Handover Specialists to join our busy dealership! We currently have 2 x vacancies for this role.

What's even more exciting is that it’s the perfect time to come and join the team as we now house a brand-new delivery showroom. State of the art, big space to show off every brand-new vehicle ready for its forever home.

BYD is the most exciting car brand in Australia with significant growth and as a result, we’re looking for motivated, enthusiastic, and customer centric people to get in now!
We are seeking a full-time Handover Specialist  with exceptional customer service, to manage the end-to-end delivery process for our vehicles. This is a hands-on role that will report directly to the management team. This role will have you handling our delivery process from ordering through to deliver to our customers. 

At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

About this role 

• Contacting customers to provide updates on the status of their new vehicle
• Preparing all delivery documents for guests in advance of their collection
• Confirming with our preparation team as to the estimated completion of the customers car
• Confirming funds have been received for customer purchases enabling handover of new car
• Building strong relationships between clients and the dealership
• Driving and enhancing the dealerships processes to achieve results

About you

• Experience in dealing with customers over the phone and face to face
• Ability to remain highly organized and detail orientated
• Strong communication skills; both written and verbal
• Team orientated and self-managed
• Hard working and self-motivated with a strong work ethic
• The drive to exceed targets and expectations
• Computer literacy
• A current driver's license is essential for this role

What’s on offer:

• An above award salary
• Support from an experienced team and employee-centric Manager
• Opportunities for personal and professional development
• A pathway to further opportunities within the Group
• Ongoing training - WE invest in YOU!
• A staff rewards program with highly valued prizes
• Discounted health insurance, finance & insurance 
• Employee purchase policy
• Wellness initiatives: Gym Discount 
• Employee assistance program
• Novated leasing and vehicle subscription offers & more 

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility